Go to top of page

Our customers

At WSA, our customers are at the centre of everything we do. The needs of our four key customer segments – passengers, airlines, retail tenants and air cargo operators – are informing our plans and strategies as we design a customer experience that will truly set Western Sydney International Airport apart.

2020–21 marked another year during which our early engagement with customers – particularly our airline MOU partners Qantas, Virgin Australia and Jetstar, as well as our 12 air cargo MOU partners – has been invaluable in informing our plans for the airport, including the design of our passenger terminal precinct. The release of the registration of interest (ROI) for our cargo precinct into the global market in May this year was an exciting milestone, and we expect to continue this momentum into the future.

Our detailed customer insights, coupled with our ability to leverage state-of-the-art technology ahead of time, are supporting our continued efforts to address traditional pain points and embed innovative solutions for customers.