We continued to recognise and reward high-performing staff members throughout the year. Our performance management system provides a robust framework for employees to set themselves individual goals linked to our business strategy, and then to monitor progress against these goals in mid-year and annual performance appraisal sessions with their manager. Identifying opportunities for training and growth are important components of these sessions, with individual learning and development programs an integral part of each staff member’s performance program. Staff who are ‘living our values’ and exemplify the ‘TAWay’ are recognised at our annual ‘Values Awards’.