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Key achievements:

  • Successfully meeting the demands of COVID-19, keeping the Tourism Australia team safe while maintaining high levels of productivity
  • Driving efficiency, productivity and collaboration with the upgrade of our ERP system to Microsoft Dynamics 365 Finance and Operations
  • Achieving a staff engagement score of 96 per cent and a Net Promoter Score of +44
  • Leading initiatives to further strengthen Tourism Australia’s corporate values – united, positive, genuine, commercial and innovative
  • Achieving solid workforce diversity – 70 per cent of our workforce is female, 51 per cent of our Global Leadership Team is female, and 2 per cent of staff members in our head office in Sydney are Indigenous or Aboriginal or Torres Strait Islander Australians
  • Continuing to enhance our corporate infrastructure, which included upgrades and improvements in IT services across all offices. As a result, staff transition to working remotely and from home during lock-down periods proceeded smoothly