Key achievements:

• Successfully meeting the demands of COVID-19, keeping the Tourism Australia team safe while maintaining high levels of productivity
• Driving efficiency, productivity and collaboration with the upgrade of our ERP system to Microsoft Dynamics 365 Finance and Operations
• Achieving a staff engagement score of 96 per cent and a Net Promoter Score of +44
• Leading initiatives to further strengthen Tourism Australia’s corporate values – united, positive, genuine, commercial and innovative
• Achieving solid workforce diversity – 70 per cent of our workforce is female, 51 per cent of our Global Leadership Team is female, and 2 per cent of staff members in our head office in Sydney are Indigenous or Aboriginal or Torres Strait Islander Australians
• Continuing to enhance our corporate infrastructure, which included upgrades and improvements in IT services across all offices. As a result, staff transition to working remotely and from home during lock-down periods proceeded smoothly