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Appendix H: Complaints handling

COMPLAINTS ABOUT TEQSA

In 2019-20, TEQSA received six complaints about TEQSA. The main theme in these complaints related to TEQSA’s responsiveness in its dealings with stakeholders (including the time taken to respond to complaints about a provider).

TEQSA’s complaints page (available at www.teqsa.gov.au/complaints-about-teqsa) and public interest disclosure page (available at www.teqsa.gov.au/public-interest-disclosure) also provide information about complaints about TEQSA.

CONCERNS ABOUT HIGHER EDUCATION PROVIDERS

TEQSA monitors concerns about higher education providers. The concerns page on TEQSA’s website www.teqsa.gov.au/concerns provides information for the public on options for raising a concern with TEQSA about a registered higher education provider. This website includes an explanation of matters that are of interest to TEQSA and links to other Commonwealth and state and territory agencies.

Refer to Section 3 Action 1.4: Enhance TEQSA’s approach to monitoring, assessment and management of risks for information about the work undertaken by TEQSA on concerns about providers in 2019-20.