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Table of contents

References to page numbers relate to the printed and pdf versions of the Report.

Section 1: Review by the accountable authority

2

Review of the year by the accountable authority

2

Section 2: Agency overview

8

About TEQSA

8

Purpose

8

Legislative framework

9

Organisational structure

9

Section 3: Performance review

16

Performance against objectives

17

Objective 1: Quality assure and regulate the sector in a timely, transparent and risk reflective manner

17

Objective 2: Support providers to deliver quality higher education, protect student interests and enhance the reputation and competitiveness of Australia's higher education sector

31

Objective 3: Provide advice and information to inform decisions about the appropriateness and quality of higher education

35

Objective 4: Take prompt and effective action to address substantial risks to students or the reputation of the sector

40

Analysis of TEQSA's financial position

42

Section 4: Management and accountability

46

Corporate governance

46

Human resources

50

Corporate services

53

Financial management

53

Section 5: Financial report

58

Independent Auditor's report

58

Statement by the accountable authority and Chief Financial Officer

61

Financial statement

62

Section 6: Appendices

100

Appendix A: Legislative Framework

100

Appendix B: Summary of resources

102

Appendix C: Staffing Profile

104

Appendix D: Freedom of Information

110

Appendix E: Ecologically-sustainable development and environmental performance

110

Appendix F: Advertising and market research

110

Appendix G: Workplace health and safety

110

Appendix H: Complaints handling

111

Appendix I: Disability reporting

111

Section 7: Indices and references

114

Acronyms and abbreviations

114

Glossary of terms

115

Compliance index

119

Alphabetical index

133