Appendix H: Complaints handling
COMPLAINTS ABOUT TEQSA
TEQSA’s complaints page www.teqsa.gov.au/complaints-about-teqsa and public interest disclosure page www.teqsa.gov.au/public-interest-disclosure also provide information about complaints about TEQSA.
In 2018-19, TEQSA received six complaints about TEQSA. The main theme in these complaints related to TEQSA’s responsiveness in its dealings with stakeholders (including the time taken to respond to complaints about a provider).
COMPLAINTS ABOUT HIGHER EDUCATION PROVIDERS
TEQSA monitors complaints about higher education providers. The complaints page on TEQSA’s website www.teqsa.gov.au/complaints provides information for the public on options for making a complaint to TEQSA about a registered higher education provider. This website includes links to Commonwealth and state and territory ombudsman offices.
In accordance with the TEQSA Service Charter, TEQSA endeavours to respond within five business days of receiving a complaint.
Refer to Section 3: Performance review Action 1.4 for information about the work undertaken by TEQSA on complaints about providers in 2018-19.