Go to top of page

Regulator Performance Framework

The Harbour Trust regulates the following activities on its land, in accordance with the Regulatory Performance Framework:

  Issue of Planning Permits for works or activities

  Liquor Permits for the sale or supply of alcohol

  Service approval permits for Early Childhood Education Services


KPI 1 – Regulators do not unnecessarily impede the efficient operation of regulated entities

Harbour Trust Metrics

  Regular, ongoing review of policies, procedures and requirements, including through consultation and engagement with stakeholders.

  Documented established communication mechanisms with regulated entities, including feedback from existing complaint mechanisms.

Results at 30 June 2020

  Stakeholder meetings held during the 2019-20 reporting period:

- 8 statutory General and Sub Base Platypus Community Advisory Committee meetings;

- 2 out of session General and Sub Base Platypus Community Advisory Committee meetings;

- 2 Aboriginal and Torres Strait Islander Advisory Group meetings;

- 10 Cockatoo Island stakeholder meetings;

- 4 North Head stakeholder meetings;

  The Harbour Trust’s Formal Complaints Process is published on the organisation’s website.

KPI 2 – Communication with regulated entities is clear, targeted and effective

Harbour Trust Metrics

  Demonstrated effective mechanisms for responding to stakeholder engagement/complaint.

  Estimated timeframes for complaint handling are published, including maximum time for acknowledgement and average time for decisions.

  Decisions are accompanied by a statement of reasons and advice about relevant review or appeal mechanisms, where appropriate.

Results at 30 June 2020

The Harbour Trust’s complaint handling data logs are maintained, which incorporate the number of complaints received and the response times.

  The Formal Complaints Process details the timeframes for handling complaints.

  Reasons for determinations on Permit Applications are available to applicants, where appropriate. An external review/appeal mechanism for decisions is in place.

KPI 3 – Actions undertaken by regulators are proportionate to the regulatory risk being managed

Harbour Trust Metrics

  Demonstrated engagement with regulated entities to inform them of the regulators’ expectations. Risk management plans are provided by regulated entities.

Results at 30 June 2020

  Planning Permit Application Guidance Notes are available to all applicants on the Harbour Trust website. 23 Planning Permits were issued in 2019-20.

  Liquor Permit applicants are able to access guidance information and relevant requirements on the Harbour Trust’s website. 40 liquor permits were issued during the year. 27 were for special events and 13 were for new tenants or tenant annual renewals.

  Applicants for Service Approval Permits for Early Childhood Education Services are provided with all relevant information about meeting and maintaining requirements. Two amended Service Approval Permits were issued during the year.

  Where requested, all tailored risk management plans have been received.

KPI 4 – Compliance and monitoring approaches are streamlined and

Harbour Trust Metrics

  Demonstrated effort to reduce the number and crossover of information requirements imposed on regulated entities.

  Demonstrated effort to share and receive information among regulators, where appropriate.

  Regular review and assessment of agreed monitoring and compliance strategies, including the use of earned autonomy approaches.

Results at 30 June 2020

  The Harbour Trust has regard for NSW Liquor Licensing Laws and abides by the Education and Care Services National Regulations which assists in reducing the number and crossover of information requirements.

  The Harbour Trust maintains ongoing relationships with the NSW Government agencies (such as the NSW National Parks & Wildlife Service, Liquor & Gaming NSW, and the NSW Food Authority), as well as neighbouring local councils.

  Monitoring and compliance strategies for regulatory activities are reviewed and assessed to ensure efficient processes are maintained. An earned autonomy approach is evident for monitoring and compliance, in particular with respect to liquor permits.

KPI 5 – Regulators are open and transparent in their dealings with regulated entities

Harbour Trust Metrics

  Responses to requests from regulated entities are provided within specified timeframes.

  Performance information is made publicly available, where appropriate.

  Advice and guidance is widely available to stakeholders, with feedback mechanisms in place to support and inform continuous improvement.

Results at 30 June 2020

  The Harbour Trust has a documented and published the Formal Complaints Process with specified timeframes. During 2019-20, 65 complaints were received. All complaints were responded to within the required timeframe. Of these, four complaints were not resolved within the required timeframe.

  The Harbour Trust publishes information and fact sheets on the Planning Permits and Liquor Permit application processes on the organisation’s website. Feedback mechanisms are in place via our Formal Complaints Process. There are planned, regular inspections for Early Childhood Education Services and of food and beverage premises.

KPI 6 – Regulators actively contribute to the continuous improvement of regulatory frameworks

Harbour Trust Metrics

  Documented procedures are in place to allow active and regular engagement with stakeholders.

  Stakeholder events are held regularly.

Results at 30 June 2020

  The Harbour Trust carries out surveys as appropriate. Records of stakeholder meetings are maintained.

  Board meetings were held in public twice during 2019-20.

  Summaries of the Notes from the Community Advisory Committee meetings held during the reporting period were published on the Harbour Trust’s website.