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13.2 Organisational Structure

Figure 3: Organisational structure as at 30 June 2019

 A/g – Acting CC – Chief Counsel CIO – Chief Information Officer FOI – Freedom of Information GC – General Counsel GM – General Manager HR – Human Resources ICT – Information and Communication Technology NM – National Manager PM – Product Manager PMO – Portfolio Management Office WPIT – Welfare Payment Infrastructure Transformation ♠ – SES Band 1 employee reporting directly the Secretary ♦ – SES Band 1 employee reporting directly to a Deputy Secretary ◙ – Temporary role Higher duties and temporary at-level arrangements are generally shown when the tenure is four weeks or more and are indicated in italics. Renée Leon Secretary John Murphy Deputy Secretary Payments Reform Michelle Lees A/g Deputy Secretary Service Delivery Operations Annette Musolino A/g Deputy Secretary Integrity and Information Paul Creech A/g Deputy Secretary Health and Aged Care Catherine Rule Deputy Secretary Programme Design Michael McNamara Chief Information Officer CIO Group Roxanne Kelley Chief Operating Officer Corporate Enabling Lisa Carmody ♠ Chief of Staff John Kilner A/g GM, Business Transformation Leigh Allison A/g NM, Business Design and Architecture Jacinda Still NM, Commercial Partnerships and Engagement Stephen Planincic GM, Programme Delivery Christine Kruse A/g NM, Programme Office Andrew Zorko NM, Project Delivery Aaron Wilkins NM, Data and Digital Projects Susan Morrison NM, Business Transformation Sandy Mamo A/g GM, Face to Face Services Tricia Flanagan NM, Central NSW Ian McInnes NM, Central Queensland Jane Steinkamp NM, Eastern Victoria Julie Hockey A/g NM, North NSW Katrina Zander NM, Northern Australia Peter Searston NM, Northern Queensland Sue Kitchin NM, Northern Victoria Brenton Halliday NM, South Australia Jody Taylor-Robinson NM, South Queensland Tracey Sheather NM, Southern NSW Scott Chant NM, Sydney David Mole NM, Tasmania Stan Neely NM, West Victoria Denise Craig A/g NM, Western Australia Bruce Young A/g GM, Child Support Smart Centres Stuart Brazendale NM, Child Support Smart Centres, VIC and TAS Tara Pamula NM, Child Support Smart Centres, WA, SA and QLD Sally Berry A/g NM, Child Support Smart Centres, NSW and ACT Jan Bailey NM, Customer Service Jennifer Rufati GM, Smart Centres, Indigenous and Intensive Servicing Paul McNae NM, Smart Centres South Louise Hamilton NM, Smart Centres East Kylie Gruber A/g NM, Smart Centres Central and West Narelle Cameron NM, Smart Centres North John Hughes A/g NM, Assessment Services and Smart Centres Coordination Caroline Manning A/g NM, Social Work and Multicultural Services Lauren Callinan NM, Indigenous and Remote Servicing Bridget Brill GM, Operations Management Gavin Wolfe A/g NM, Operational Planning Perdi Mitchell NM, Operational Performance Craig Kelly NM, Operational Projects Patrick Collins A/g ◙ NM, Future Operational Capability Chris Horsley GM, Service Delivery Strategy Mark Cousins NM, Channel Strategy and Transformation Susan Brooks A/g NM, Business Process and Change Hamid Heydarian NM, Capability Improvement Vacant GM, Modernisation Damien West GM, Business Integrity Kate Buggy NM, Taskforce Integrity and Fraud Investigation Alex Dolan NM, Fraud Control and Assurance Craig Storen GM, Customer Compliance Bo Robertson A/g NM, Compliance Risk Sheree Harrison NM, Compliance Programme Karen Harfield GM, Information, Debt and Appeals Nicky Bell A/g NM, Information Management Pauline O’Neill NM, Debt Management Deborah Winkler NM, Appeals Jason McNamara GM, Integrity Modernisation Lara Purdy NM, Integrity Strategy and Engagement Matt Corkhill NM, Implementation and Operations Maria Milosavljevic A/g Chief Data Officer Mark Morrison NM, Data Strategy Sheriel Hughes A/g ◙ PM, Data Pilot Danielle Regeling A/g GM, Health and Aged Care Programmes Vanessa Beck NM, Aged Care Programmes Shareez Farouk NM, Pharmaceutical Benefits and Digital Health Steve Farrell NM, Population Health Nick Henderson A/g GM, Health Strategy Stuart Turnbull ◙ NM, Health Modernisation Strategy Javier Ribalta A/g NM, Medicare and Veterans Health Kylie Finnigan A/g ◙ PM, Medicare Enrolment and Eligibility Multidisciplinary Team Tony Piazza NM, Health Data Analysis and Strategy Susan Black GM, Health Service Delivery Jill Simpson NM, Aged Care and Allied Health Karen Lock NM, Delivery Support Stephen Kelly NM, Medicare Delivery Mark le Dieu GM, Families, Veterans and Partnerships Tulip Chaudhury NM, Family Programmes and Strategic Partnerships Larissa Hinds NM, DVA Transformation Dale Dawson A/g NM, Families Support and Emergencies Maree Bridger GM, Child Support and Redress Amanda Cenin A/g NM, Child Support Program Alex Clarke A/g NM, Entitlement Calculation Engine Susan Cartwright NM, National Redress Scheme Brendan Moon A/g GM, Older Australians Darin Morris A/g NM, Seniors, Carers and International Austin Stone A/g NM, Multicultural and Rural Programmes Rachel Goddard NM, Deduction and Confirmation Joanna Stanion A/g GM, Participation and Disability Jacqui Houghton A/g NM, Job Seeker Michael Robinson NM, Student and Parenting Programmes Rhonda Morris NM, Disability Laura Gannon ◙ NM, Students Pilot Mukul Agrawal Chief Citizen Experience Officer Lisiane Barao Macleod NM, Customer Lifecycle Management Mitchell Cole NM, Voice of the Customer James Peterswald NM, Customer Strategy and Digital Business Mitchell White A/g ♦ NM, Cyber Security Garrett McDonald A/g GM, Architecture and Innovation Shane McLeod NM, Enterprise Architecture Sebastian Stemmet A/g NM, ICT Product Architecture Megan Bunfield A/g GM, ICT Strategy and Implementation Helen Peel NM, PMO and Business Relationship Management Anthony Barac NM, Vendor Management Pam Spurr NM, ICT Quality Assurance Belinda Gloyne NM, ICT Shared Services Bob Lyons GM, Brisbane Delivery Centre Daniel Ramos A/g NM, Technology Delivery and Solutions Josh Bosschieter NM, Business Enablement and Quality Craig Douglass NM, Core Solutions and Capability Dale Naughton A/g GM, Production Systems Delivery Centre Graham Archer NM, Families and Pensions Systems Phil Hoyle A/g NM, Employment, Payment and Child Support Systems Elaine Ninham NM, Health Systems Matt Smith A/g GM, Adelaide Delivery Centre Denise Lanyon NM, Professional Services Maurice Savelli NM, Applications Delivery and Analytics Paul Robinson A/g NM, Applications Delivery Social Services Kirsty Faichney GM, Canberra Delivery Centre Kylie Marks A/g NM, Child Care, Subsidy Systems Jane Crowe A/g NM, Shared Services Applications Delivery Tamara Pasturczak A/g NM, Online Services Lorraine Hollis NM, Digital Services and Corporate Systems Brynten Taylor A/g GM, ICT Infrastructure Derek Byrnes NM, Service Operations Abhi Kashyap A/g NM, Infrastructure and Applications Engineering Vajira Samaranayake A/g NM, Production Support Devika Weereratne ◙ NM, ICT Service Management Andrew Larkin GM, WPIT ICT Derek Lawrence NM, ICT Welfare Payment Transformation Cathy Sear GM, Communications Hank Jongen Departmental Spokesperson Sally Harris NM, Internal Communications Scott Anderson NM, External Communications Bevan Hannan NM, Media Jennifer Dobell A/g GM, Enterprise Transformation Helen Knight A/g NM, Workforce Strategy Melissa Conway A/g NM, Transformation Change Management Michelle Kinmonth A/g NM, Transformation Design and Planning Leanne McCormick ◙ NM, Operating Model Concept Robert Higgins GM, Corporate Operations Robert Towner NM, Property Steve Kirby A/g NM, Security Andrew Stephen NM, Procurement and Records Management Angela Geerdink NM, Corporate Shared Services Michelle Kelly GM, Audit and Risk Andrew Rodrigues NM, Audit Deborah Masani NM, Risk and Business Continuity Jenny Teece GM, People Services Sally Martin NM, HR Support – SDO Carl Princehorn NM, HR Support – Corporate, Enabling and ICT Doris Gibb NM, HR Support – Programme, Health, Integrity and Payments Reform Soraya Weber ◙ NM, Recruitment Design Ian Fitzgerald GM, People Policy and Operations Owen Livermore NM, Leadership and Diversity Goran Stojanovski NM, Payroll and HR Operations Stephen Cooney NM, Workplace Relations, Safety and Policy Patrick Cremen ◙ NM, HR Alignment Julia Pickworth GM, Governance and Strategic Policy Leonie Clemson A/g NM, Governance Shona Batge A/g NM, Ministerial and Parliamentary Joe Castellino NM, Strategic Policy John Kalokerinos NM, Cabinet and Strategic Advice Marc Mowbray-d’Arbela NM, Strategic Priorities Vacant NM, Portfolio Coordination Mark Jenkin Chief Financial Officer Timothy Riley A/g NM, Budget and Financial Management Greg Mitchell NM, Financial Accounting Drago Stanojcic NM, Financial Systems and Operations Alison Frewin NM, Group and Project Finance Partners Bianca Ruut NM, Enterprise Project Office Tim Ffrench A/g CC, Legal Services Elise Poiner A/g GC, Commercial Law and Customer Compensation Jeff Derix GC, Business Transformation Legal Lisa Keeling GC, Programme Advice and Privacy Matthew Roser GC, Litigation and Information Release Kirsty Windeyer GC, Employment Law and Freedom of Information


Responsible for supporting the Minister for Government Services in the delivery of portfolio responsibilities and the development of strategic policy advice. The Secretary provides strategic oversight, leadership and management of the department, ensuring collaborative implementation and delivery of government policy and programs and a whole-of-government approach to service delivery. The Secretary also manages key stakeholder relationships and contributes to the stewardship of the Australian Public Service (APS).

Deputy Secretary, Payments Reform

Responsible for leading the department’s welfare payments transformation agenda, including the design and implementation of a business model for welfare payments and working with the Chief Information Officer Group on the development of new ICT systems.

Deputy Secretary, Service Delivery Operations

Responsible for the department’s face-to-face service centres, as well as phone and processing centres delivering Medicare, Child Support and Centrelink services. The Deputy Secretary is also responsible for coordinating the department’s response to emergencies and for developing and delivering the department’s Indigenous and multicultural servicing strategies. The Deputy Secretary is the Chief Executive Centrelink under section 7(2)(b) of the Human Services (Centrelink) Act 1997.

Deputy Secretary, Health and Aged Care

Responsible for delivering the Medicare Benefits Schedule, the Pharmaceutical Benefits Scheme and other health and aged care programs on behalf of the Department of Health. These programs include consumer and health care professional registration services, national health registers, electronic claiming channels and targeted outreach to those needing help to navigate the health system. The Deputy Secretary is the Chief Executive Medicare under section 4(2)(b) of the Human Services (Medicare) Act 1973.

Deputy Secretary, Integrity and Information

Responsible for administering the department’s fraud and compliance risk programs, which aim to protect the integrity of outlays for social welfare and Medicare public claims. The Deputy Secretary is also responsible for administering the department’s strategic information data holdings and associated analysis.

Deputy Secretary, Programme Design

Responsible for leading and managing a range of welfare programs the department delivers on behalf of the Department of Social Services (DSS), the Department of Employment, Skills, Small and Family Business, the Department of Education and other policy departments. The Deputy Secretary is also responsible for the Chief Citizen Experience Office and leads a group with expertise in policy interpretation, program design and project management that aligns policy intent and program outcomes.

Chief Operating Officer

Responsible for the department’s governance, ministerial and parliamentary services, and corporate functions including finance, HR, audit, legal, property, procurement and communications. The Chief Operating Officer is the first point of contact for the Minister’s Chief of Staff.

Chief Information Officer

Responsible for developing and delivering the department’s ICT capability. This includes ensuring the reliability of the department’s systems and working with the Deputy Secretary, Payments Reform, to develop fit-for-purpose systems to support the department’s future direction.

Accountable Authority

Period as the accountable authority or member


Position title/ position held

Date of Commencement

Date of cessation

Renée Leon


18 September 2017