Figure 3: Organisational structure as at 30 June 2019
Responsible for supporting the Minister for Government Services in the delivery of portfolio responsibilities and the development of strategic policy advice. The Secretary provides strategic oversight, leadership and management of the department, ensuring collaborative implementation and delivery of government policy and programs and a whole-of-government approach to service delivery. The Secretary also manages key stakeholder relationships and contributes to the stewardship of the Australian Public Service (APS).
Deputy Secretary, Payments Reform
Responsible for leading the department’s welfare payments transformation agenda, including the design and implementation of a business model for welfare payments and working with the Chief Information Officer Group on the development of new ICT systems.
Deputy Secretary, Service Delivery Operations
Responsible for the department’s face-to-face service centres, as well as phone and processing centres delivering Medicare, Child Support and Centrelink services. The Deputy Secretary is also responsible for coordinating the department’s response to emergencies and for developing and delivering the department’s Indigenous and multicultural servicing strategies. The Deputy Secretary is the Chief Executive Centrelink under section 7(2)(b) of the Human Services (Centrelink) Act 1997.
Deputy Secretary, Health and Aged Care
Responsible for delivering the Medicare Benefits Schedule, the Pharmaceutical Benefits Scheme and other health and aged care programs on behalf of the Department of Health. These programs include consumer and health care professional registration services, national health registers, electronic claiming channels and targeted outreach to those needing help to navigate the health system. The Deputy Secretary is the Chief Executive Medicare under section 4(2)(b) of the Human Services (Medicare) Act 1973.
Deputy Secretary, Integrity and Information
Responsible for administering the department’s fraud and compliance risk programs, which aim to protect the integrity of outlays for social welfare and Medicare public claims. The Deputy Secretary is also responsible for administering the department’s strategic information data holdings and associated analysis.
Deputy Secretary, Programme Design
Responsible for leading and managing a range of welfare programs the department delivers on behalf of the Department of Social Services (DSS), the Department of Employment, Skills, Small and Family Business, the Department of Education and other policy departments. The Deputy Secretary is also responsible for the Chief Citizen Experience Office and leads a group with expertise in policy interpretation, program design and project management that aligns policy intent and program outcomes.
Chief Operating Officer
Responsible for the department’s governance, ministerial and parliamentary services, and corporate functions including finance, HR, audit, legal, property, procurement and communications. The Chief Operating Officer is the first point of contact for the Minister’s Chief of Staff.
Chief Information Officer
Responsible for developing and delivering the department’s ICT capability. This includes ensuring the reliability of the department’s systems and working with the Deputy Secretary, Payments Reform, to develop fit-for-purpose systems to support the department’s future direction.