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Part 9: Compliance and Business Integrity

Customer service officer sitting at a desk and taking notes in front of a person with back to the camera

The department’s compliance and business integrity systems ensure that only eligible people receive payments and that they receive the right amount. Where a customer receives money they are not entitled to, they must repay the money. The department actively manages and pursues the recovery of debt.

The department focuses its compliance action on ensuring people receive correct payments, helping them to meet their obligations, identifying potential over‑payments and checking discrepancies, and ensuring fair and appropriate debt recovery processes.

In cases of serious and deliberate fraud, the department may refer offenders to the Commonwealth Director of Public Prosecutions (CDPP) for prosecution.