Contents
Part 1: Departmental Introduction
Part 2: Modernisation and Technology
- 3.1 How the department delivers payments and services
- 3.2 Face-to-face services
- 3.3 Phone services
- 3.4 Digital and online services
- 3.5 Information and communications technology
- 3.6 Cyber security
Part 4: Customer Engagement and Feedback
Part 5: Services to the Community - Social Security and Welfare
- 5.1 Claims processed
- 5.2 Older Australians and carers
- 5.3 People with disability
- 5.4 Families
- 5.5 Veterans
- 5.6 Students
- 5.7 Job seekers
- 5.8 Special Benefit
Part 6: Services to the Community - Health
- 6.1 Medicare
- 6.2 Access to medicines
- 6.3 Aged care programs
- 6.4 Health payments and services
- 6.5 Rural health programs
- 6.6 Medical indemnity
- 6.7 Midwife Professional Indemnity Scheme
- 6.8 Visiting medical practitioners
- 6.9 National Health Funding Administrator Payments System
- 6.10 Health professional support and education services
- 6.11 Digital health
- 6.12 Reporting under the Human Services (Medicare) Act 1973
- 7.1 Child support transfers
- 7.2 Change of assessment in special circumstances
- 7.3 Compliance and enforcement
Part 8: Services for people needing other support
- 8.1 Emergency responses
- 8.2 Current Events
- 8.3 Vulnerable people
- 8.4 Social work services
- 8.5 National Redress Scheme for survivors of institutional child sexual abuse
- 8.6 Rural services
- 8.7 Indigenous people
- 8.8 Multicultural services
- 8.9 Money management
- 8.10 Ancillary services and supportt
Part 9: Compliance and Business Integrity
- 9.1 Identity management and support
- 9.2 Helping people to meet their obligations
- 9.3 Payment accuracy and correctness
- 9.4 Fraud and payment integrity controls and treatment
- 9.5 Serious non-compliance and fraud
- 9.6 Debt management
Part 10: Report on Performance
- 10.1 Overview of the Annual Performance Statement for 2018–19
- 10.2 Performance Measure Results
- 10.3 Analysis of Performance against Purpose
- 11.1 Statement of financial performance
- 11.2 Statement of financial position
- 11.3 Financial Statements
Part 12: Management and Accountability
- 12.1 Managing our people
- 12.2 Managing our assets
- 12.3 Privacy and security
- 12.4 Purchasing
- 12.5 Shared services and partnerships
- 12.6 Governance structure
- 12.7 External scrutiny
- 12.8 Other information
Visit
https://www.transparency.gov.au/annual-reports/services-australia/reporting-year/2018-2019-3