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Part 1: Departmental Introduction

Part 2: Modernisation and Technology

Part 3: Service Delivery

Part 4: Customer Engagement and Feedback

Part 5: Services to the Community - Social Security and Welfare

Part 6: Services to the Community - Health

Part 7: Child Support

Part 8: Services for people needing other support

Part 9: Compliance and Business Integrity

Part 10: Report on Performance

Part 11: Financial Statements

Part 12: Management and Accountability

Part 13: Departmental Overview

Part 14: Appendices