5.1 Claims processed
In 2018–19, the department processed more than 3.5 million claims for Social Security and Welfare. Compared with 2017–18, the volumes of claims finalised remained steady across most payment types.
In 2018–19, Age Pension claim numbers returned to levels seen in previous financial years, after a legislative change decreased claim numbers in 2017–18.
Table 8: Claims finalised for each payment type, 2017–18 and 2018–19
|
Claims finalised 2017–18 |
Claims finalised 2018–19 |
|||||
|---|---|---|---|---|---|---|
|
Payment type |
Total |
Granted |
Rejected |
Total |
Granted |
Rejected |
|
ABSTUDY |
32,000 |
25,000 |
7,000 |
30,000 |
24,000 |
6,000 |
|
Additional Child Care Subsidy (ACCS)(a) |
N/A |
N/A |
N/A |
115,000 |
91,000 |
24,000 |
|
Age Pension |
127,000 |
95,000 |
32,000 |
209,000 |
160,000 |
49,000 |
|
Assistance for Isolated Children Scheme |
7,000 |
5,000 |
2,000 |
7,000 |
5,000 |
2,000 |
|
Bereavement Allowance |
1,400 |
1,000 |
400 |
1,400 |
1,000 |
400 |
|
Carer Payment and Carer Allowance |
236,000 |
149,000 |
87,000 |
218,000 |
137,000 |
81,000 |
|
Child Care Benefit (CCB)(a) |
389,000 |
357,000 |
32,000 |
53,000 |
43,000 |
10,000 |
|
Child Care Subsidy (CCS)(a) |
N/A |
N/A |
N/A |
376,000 |
352,000 |
24,000 |
|
Crisis Payment |
79,000 |
73,000 |
6,000 |
86,000 |
80,000 |
6,000 |
|
Dad and Partner Pay(b) (c) |
104,000 |
93,000 |
11,000 |
108,000 |
97,000 |
11,000 |
|
Disability Support Pension |
104,000 |
31,000 |
73,000 |
91,000 |
34,000 |
57,000 |
|
Double Orphan Pension |
300 |
200 |
100 |
300 |
200 |
100 |
|
Family Tax Benefit(b) |
552,000 |
406,000 |
146,000 |
562,000 |
428,000 |
134,000 |
|
Low Income Card |
283,000 |
205,000 |
78,000 |
182,000 |
139,000 |
43,000 |
|
Mobility Allowance |
9,000 |
4,000 |
5,000 |
7,000 |
3,000 |
4,000 |
|
Newstart Allowance |
562,000 |
424,000 |
138,000 |
549,000 |
426,000 |
123,000 |
|
Paid Parental Leave(b) (c) |
297,000 |
273,000 |
24,000 |
334,000 |
306,000 |
28,000 |
|
Parenting Payment |
142,000 |
82,000 |
60,000 |
135,000 |
84,000 |
51,000 |
|
Pensioner Education Supplement (incl. ABSTUDY Pensioner Education Supplement) |
43,000 |
37,000 |
6,000 |
34,000 |
29,000 |
5,000 |
|
Seniors Health Care Card |
43,000 |
29,000 |
14,000 |
58,000 |
41,000 |
17,000 |
|
Sickness Allowance |
28,000 |
15,000 |
13,000 |
35,000 |
14,000 |
21,000 |
|
Special Benefit |
10,000 |
5,000 |
5,000 |
10,000 |
5,000 |
5,000 |
|
Stillborn Baby Payment |
1,500 |
1,000 |
500 |
1,500 |
900 |
600 |
|
Widow Allowance |
2,500 |
2,000 |
500 |
200 |
100 |
100 |
|
Youth Allowance (incl. Jobseekers and Students) and Austudy |
351,000 |
240,000 |
111,000 |
356,000 |
242,000 |
114,000 |
(a) Child Care Subsidy commenced on 2 July 2018 and replaces the CCB and Child Care Rebate (CCR) with a single, means‑tested subsidy.
(b) Claim volumes have increased from those previously reported because of a change in business rules for claim identification.
(c) Claims for this payment can include a pre and post‑birth component, each of which is processed separately and counted in its own right. Therefore, the figure reported does not equal the number of customers who are granted payment within the relevant financial year.
Visit
https://www.transparency.gov.au/annual-reports/services-australia/reporting-year/2018-2019-21