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Annual Performance Statement
In the 2018/19 Corporate Plan for the Royal Australian Navy Relief Trust Fund, the Trustees determined that the intended result of the Fund was to provide benefits to eligible persons in a timely, relevant, and meaningful manner.
Feedback from recipients of benefits, Commanding Officers, Personnel Officers and others who are involved in managing and/or administering recipients of Fund benefits indicates that the Fund is providing meaningful and relevant benefits to eligible personnel in a timely manner.
However, on some occasions the loan approval process may be delayed due to incomplete or insufficient information being provided through the loan application.
Furthermore, feedback indicates that the Fund should continue to raise awareness about its products and services. The Full Annual Performance Statement is at Appendix B.