Outcome 1: The coinage needs of the Australian economy, collectors and foreign countries are met through the manufacture and sale of circulating coins, collector coins and other minted like products.
The Mint full year performance resulted in sales of 176 mpcs against an original target of 115 mpcs returning $45 million seigniorage against a target of $20 million. The primary driver for the increase in demand for coin is the provision of COVID-19 related Commonwealth support measures which saw an increase in the availability of cash within the economy and a corresponding demand for coin.
RONA was 44%, against the annual target rate of 30%. A direct relationship between the increase in RONA and the volume of sales, in both circulating coin and collectible programs, has led to the higher than anticipated result. As the volume of orders increased, there was an increased focus on the ability to deliver against the demand to ensure performance in this area was maintained. This focus led to positive results against the target. The deviation from the long term downward trend for circulating coin demand is expected to remain for a period before gradually returning to the pre-COVID-19 levels, thus maintaining strong demand for circulating coin. The increased demand for sales of collectible products through e-commerce platforms is expected to remain which will necessitate continued focus in this area.
DIFOT is 96% against an annual target of 90%. This is represented by the number of orders placed and delivered within 10 working days and demonstrates a positive result towards meeting consumer needs.
Visitor numbers reached 142,997 against a target of 101,000 which incorporated an expectation of significant closures of national institutions and visitor attractions. The target had been adjusted down from pre-COVID levels in the range of 300,000 to 350,000 visitors per year as a result of the anticipated closures. As COVID-19 remained relatively under control in most parts of Australia, this result was better than expected with varying numbers of visitors returning at different periods throughout the year.
Quality, environment and health and safety certification has been retained and there have been no major injuries or security breaches.
The Net Promoter Score of 65 is below the target of score of 70 with a direct relationship to the reduced interaction with the community from outreach and other awareness programs.
Due to COVID-19 restrictions, the visitor experience at the Mint has been significantly limited. The usual visitor satisfaction surveys used for this measure were not undertaken physically on premises with concerns over viral transmissibility in the methods used (iPad or paper collection of survey data). Alternative public programs delivered through on-line platforms did have an opportunity to undertake an associated survey which demonstrated that 100% of respondents who finished the survey would recommend the Mint to friends and/or family. All on-line and in-person education and visitor programs that were able to take place have been very well received with only positive comments. This has remained consistent throughout the year with an average NPS of 84.
The staff survey result was not undertaken this year due to COVID restrictions and work from home arrangements being in place for a significant portion of the period. The Mint did participate in the APSC annual survey and other cultural research activities with results considered by the executive and senior managers.
Compliance with Section 16EA of the PGPA Rule
The annual performance statement of the Royal Australian Mint for the period 1 July 2020 and 30 June 2021 has been prepared in accordance with the criteria below.
The performance measures meet the requirements of section 16EA if the criteria:
- relate directly to the entity purpose;
- use source information and methodologies that are reliable and verifiable;
- provide an unbiased basis for the measurement and assessment of the entity’s performance;
- comprise a mix of qualitative and quantitative measures;
- include measures of outputs, efficiency and effectiveness; and
- provide a basis for assessment of the entity’s performance over time.
Table 11 outlines the nature of the measure and how it relates to the entity’s purpose or key activities.
The number of pieces sold provides the ability to measure over time the demand by the Australian economy for coin and is a reliable measure of performance against the Mint purpose [Outcome 1]
Seigniorage is the surplus returned to commonwealth as a result of the manufacture and sale of circulating coin. This measure provides a view as to how efficient and effective use of commonwealth resources for the purpose of meeting the coinage needs of the Australian economy. [Outcome 1]
Return on Net Assets (RONA)
The return on assets provides a measure of how well the mint utilises its assets in order to deliver against the purpose. This demonstrates the effective and efficient use of commonwealth resources to meet the Mint purpose [Outcome 1]
To deliver product in full and on time demonstrates effective and efficient management of the supply chain in order to meet the coinage needs of Australian and other coin users. This relates directly to the entity purpose and is measured using specific criteria that are measured and monitored using the Mint resource planning system.
This measure is a qualitative measure to represent the satisfaction of visitors and consumers who engage with the Mint. This provides an ability to monitor performance over time and relates to the delivery of visitor and tourism services to the public in the promotion of the national coin collection and a greater understanding of the role coins play in society and the historical significance of the stories captured on the coins.
This measure provides substantive evidence of the number of people utilising the Mint and experiencing the visitor services. This measure can be monitored over time and when combined with the satisfaction survey provides tangible evidence of the Mint’s performance in delivering visitor services to the public.
The retention of certification demonstrates the effective frameworks supporting the delivery of coin manufacture and sales as well as delivery of visitor services. Certification indicates a robust integrated management framework (including risk management) is actively embedded in the Mint operations.
The monitoring of major injuries as defined by the risk management framework enables the Mint to ensure an appropriate, safe working environment exists to deliver against the mint’s purpose [Outcome 1]. It enables the performance of systems designed to protect staff to be monitored over time and action to be taken when potential system failures are identified.
The monitoring of security breaches is directly related to delivering the coinage needs of the Australian economy and collectors [Outcome 1]. It helps ensure robust systems exist to protect commonwealth resources and is able to be monitored over time to identify any changes in trends.
Net Promoter Score
The net promoter score is based in consumer sentiment and is qualitative in nature. It indicates the likelihood of a consumer to recommend the Mint to another person and thus provides a reflection on Mint performance when engaging with consumers or the community. This is directly related to how we deliver against our objective and enables the Mint to monitor performance over time.
The satisfaction of staff is a qualitative measure that helps to understand the health and wellbeing of staff who are a critical resource in the meeting of the Mint purpose as stated in Outcome 1.