Data Sources
The Mint uses multiple data sources to measure its performance. Predominantly the Mint uses data held within the MRP system (EPICOR), however, for those measures that are not derived from MRP data, alternative sources are used. These sources include the HR system (CHRIS21), the risk management system, formal visitor surveys and logs, as well as formal internal and external satisfaction surveys.
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https://www.transparency.gov.au/annual-reports/royal-australian-mint/reporting-year/2018-2019-32