Results
Where the performance measure has been ‘met’ the details are provided in the Analysis section of the Annual Performance Statement.
PERFORMANCE CRITERION AND CRITERION SOURCE (from Corporate Plan unless indicated) | PERFORMANCE MEASURES (from Corporate Plan unless indicated) | RESULT AGAINST PERFORMANCE CRITERION |
1.1 Providing Ministers with an independent source of information about the activities of Australian intelligence agencies. | IGIS provides Ministers with relevant and timely information about the independent oversight activities of IGIS. (Same measure appears in the PBS) | Met |
2.1 Providing the Parliament with an independent source of information about the activities of Australian intelligence agencies. | Number of submissions made to parliamentary committees. | Met |
Number of appearances before parliamentary committees. | Met | |
To the extent commensurate with our secrecy obligations, our annual report describes our oversight activities and findings. | Met | |
References to IGIS submissions (written and oral) in the reports of the PJCIS and other committees indicate the submissions are seen as relevant and useful. (PBS only) | Met | |
3.1 Providing the public with as much independent information about the work of IGIS and the activities of the Australian intelligence agencies as is commensurate with our secrecy obligations. | To the extent commensurate with our secrecy responsibilities all IGIS inquiries are described on the IGIS website. | Partially met– an inquiry was finalised on 17 June 2020 and the reporting period ended on 30 June 2020. The unclassified summary was uploaded to the IGIS website in August 2020. |
IGIS has a written strategic engagement plan which includes targets for activities. | Partially met - IGIS has a written strategic engagement plan, however, targets for activities are still under development. | |
At least 15 outreach activities completed each year to groups outside Australia’s intelligence community. (PBS only) | Partially met – COVID-19 restrictions impacted on IGIS’s ability to meet this measure. | |
4.1 IGIS has effective working relationships with the agencies we oversee. | Agencies proactively disclose relevant information to IGIS in a timely way. | Met |
Agencies respond cooperatively to IGIS suggestions for improving their internal processes. | Met | |
The Inspector-General or Senior Executive Service (SES) officers meet at least every six months with SES officers from each agency to discuss key issues and arrangements for oversight. (Same measure appears in the PBS) | Met | |
4.2 IGIS has a well-developed and implemented inspection program. Inspector-General’s comments on any inspection conducted under s 9A of the IGIS Act (s 35(2A) IGIS Act). Inspector-General’s comments on the extent of compliance by ASIS, AGO and ASD with rules made under s 15 of the IS Act (s 35(2B) IGIS Act). | Where relevant, inspections prompt changes in agency processes and agencies report on improvements. | Met |
An approved inspection plan is in place for agencies within the Inspector-General’s jurisdiction. (Same measure appears in the PBS) | Met | |
An interim inspection plan is in place for the four agencies expected to be added to the Inspector-General’s jurisdiction by the time relevant amendments to the IGIS Act commence. (Same measure appears in the PBS) | Not Applicable – The IGIS Act was not amended to bring the four agencies under the Inspector-General’s jurisdiction in 2019–20. | |
4.3 IGIS has a well-developed and implemented inquiry capability. | Program of own-motion inquiries including regular analytic integrity inquiries and inquiries triggered by inspection findings or complaints. | Met |
100% of inquiry recommendations accepted in that the relevant agency accepts that a substantive issue requiring attention has been identified in the recommendation. (Same measure appears in the PBS) | Met | |
A review of internal inquiry guidelines has been completed. | Met | |
4.4 IGIS has efficient complaint and PID management processes. | 90% of complaints acknowledged, triaged and allocated within five working days. (Same measure appears in the PBS) | Met |
85% of visa related complaints resolved within ten working days. | Met – Target met until 30 March 2020 when the process was amended. See Analysis section of the Annual Performance Statement for further information. | |
Conduct at least one outreach activity which includes information about the PID scheme in each intelligence agency within the Inspector-General’s jurisdiction each year. | Partially met – COVID-19 restrictions impacted on IGIS’s ability to meet this measure. | |
5.1 Appropriate infrastructure and governance. | IGIS premises meet all applicable security accreditation standards. | Met |
IGIS ICT systems meet all applicable security accreditation standards. | Met | |
Complete a review of internal governance arrangements. | Met | |
5.2 Effective and efficient support both internally and externally. | Arrangements including service level agreements in place to provide corporate and property services including payroll, finance and relevant ICT. | Met |
Implement electronic document management and complaint management systems. | Partially met – Implemented on the Protected system. Delivery of the new classified LAN has been delayed, including by COVID-19. The systems will be installed once delivered. | |
5.3 IGIS has positive relationships with other integrity agencies. | Meet at least twice per year with other integrity agencies to ensure complaint transfer and other cooperative arrangements are working efficiently. | Met |
Engagement with other integrity agencies eads to improvements in our processes. | Met | |
6.1 High performing professional officers. | IGIS has a performance management framework that integrates performance expectations and professional development. | Met |
IGIS has sufficient officers with the skills necessary to support IGIS oversight activities including inspections, inquiries and complaint management, as well as IGIS engagement with the legislative process. | Met | |
6.2 Recruitment and training. | IGIS runs at least 10 modules of internal training per year. | Met |
IGIS is meeting the recruitment targets set in the IGIS strategic Human Resource (HR) plan. | Partially met – IGIS conducted multiple recruitment rounds in 2019–20. As at 30 June 2020, IGIS had 33 officers out of a target of 55 (not including the Inspector-General). Several additional candidates are undergoing relevant pre- employment organisational suitability and security checks. | |
6.3 Office culture and ethos. | IGIS officers comply with APS and security obligations. | Met |
IGIS officers utilise flexible working arrangements. | Met | |
IGIS conducts a staff survey at least once every two years, the survey has at least a 90% response rate, and feedback in the survey is addressed. | Met |
Visit
https://www.transparency.gov.au/annual-reports/office-inspector-general-intelligence-and-security/reporting-year/2019-20-8