Performance criterion and criterion source

(from Corporate Plan unless indicated)

Performance measures

(from Corporate Plan unless indicated)

Result against performance criterion

1.1 Providing Ministers with as much information as possible about the work of the IGIS and the activities of the Australian intelligence agencies.

IGIS provides Ministers with relevant and timely information about the independent oversight activities of the IGIS

Met – The IGIS met with Ministers as requested and provided each Minister with an information brief relevant to their portfolio following the 2019 Federal Election.

2.1 Providing the Parliament with as much information as possible about the work of the IGIS and the activities of the Australian intelligence agencies.

References to IGIS submissions (written and oral) in the reports of the PJCIS and other committees indicate that the submissions are seen as relevant and useful

Met – PJCIS reports during 2018-19 cited evidence provided by IGIS in hearings and submissions on 45 separate occasions. Other parliamentary committees cited evidence provided by IGIS.

3.1 Providing the public with as much information about the work of the IGIS and the activities of the Australian intelligence agencies as is commensurate with our secrecy obligations.

To the extent commensurate with our secrecy responsibilities all IGIS inquiries are described on the IGIS website and in the IGIS annual report

Partially met - As at 30 June 2019 no inquiry conducted in 2018-19 was the subject of a public statement published separately on the IGIS website.

All inquiries conducted by the office during 2018-19 are described in this report which is published on the IGIS website.

Completion of at least 15 outreach activities each year to groups outside Australia’s intelligence community. (Same measure appears in PBS)

Met – the IGIS and SES staff presented at more than 15 formal engagements. A pilot meeting for a standing Civil Society Reference Group was held in June 2019.

IGIS website provides an easy-to-use complaint submission process. In addition, complaints may be made by phone or in writing.

Met - The website provides a webform and complaints may be made in writing or by phone.

4.1 IGIS has effective working relationships with the agencies we oversee.

Extent to which there has been a change within the intelligence agencies as a result of activities of OIGIS. (PBS)

Agencies proactively disclose relevant information to IGIS in a timely way.

Met – Agencies proactively notified potential breaches of law or policy. Notifications include early advice of matters later determined to be compliant.

Further qualitative evidence is provided under Analysis (arranged agency by agency).

Agencies respond cooperatively to IGIS suggestions for improving their internal processes.

Met - Qualitative evidence is provided under Analysis (arranged agency by agency).

The Inspector-General or SES staff meet at least every six months with SES staff from each agency to discuss key issues and arrangements for oversight.

Met – The IGIS and SES staff met frequently with senior staff from agencies throughout the year.

4.2 IGIS has a well-developed and implemented inspection program.

Range of inspection work undertaken. (PBS)

Inspector-General’s comments on any inspection conducted under s 9A of the IGIS Act. (s 35(2A) IGIS Act)

Inspector-General’s comments on the extent of compliance by ASIS, AGO and ASD with rules made under s 15 of the Intelligence Services Act 2001. (s 35(2B) IGIS Act)

Where relevant, IGIS inspection reports prompt changes in agency processes and agencies report on improvements.

Met - Qualitative evidence is provided under Analysis (arranged agency by agency).

An inspection plan approved by the Inspector-General is in place for each for the six agencies within current IGIS jurisdiction.

Partially met - An inspection plan approved by the IGIS or an SES officer was in place for each agency.

Inspections for agencies within current IGIS jurisdiction cover at least 75% of each agency’s activity categories. (Same measure appears in PBS)

Partially met - Coverage of activity categories per agency in 2018-19:

• AGO 87% (7 of 8)
• ASD 87% (7 of 8)
• ASIO 85% (6 of 7)
• ASIS 100% (8 of 8)
• DIO 75% (3 of 4)
• ONA to Dec 2019: 33% (1 of 3)
• ONI from Dec 2019: 18% (2 of 11)

The reason the ONA/ONI measure was not met is discussed under Analysis.

An interim inspection plan is in place for the four agencies expected to be added to IGIS jurisdiction by the time relevant amendments to the IGIS Act commence.

Not applicable - The IGIS Act was not amended to bring the four agencies under IGIS jurisdiction in 2018‑19.

Inspection plans are reviewed at least once every six months.

Met - Inspection plans for all agencies were reviewed at least once every six months.

4.3 IGIS has a well-developed and implemented inquiry capability.

Level of acceptance by intelligence agencies of conclusions and recommendations of inquiries conducted. (PBS)

Inspector-General’s comments on any inquiry conducted in accordance with paragraph 8(1)(d) or 8(3)(c) of the IGIS Act. (s 35(2A) IGIS Act)

Inspector-General’s comments on the employment of any person under s 32(3) and any delegation under s 32AA off the IGIS Act. (s 35(2AA) IGIS Act)

Program of own-motion inquiries including regular analytic integrity inquiries and inquiries triggered by inspection findings or complaints.

Met - Three inquiries were conducted during 2018-19. Further evidence under Analysis (inquiry by inquiry).

100% of inquiry recommendations accepted in that the relevant agency accepts that a substantive issue requiring attention has been identified in the recommendation. (Same measure appears in PBS)

Met - 100% of recommendations provided during 2018-19 were accepted.

(PBS) 100% of inquiry recommendations implemented.

Met - 100% of recommendations implemented from inquiries finalised in 2017-18 implemented.

Status of implementation of recommendations from inquiries finalised in 2018-19 discussed under Analysis.

4.4 IGIS has efficient complaint and public interest disclosure management processes.

Finalisation of complaints in a timely manner. (PBS)

90% of complaints acknowledged, triaged and allocated within five working days. (Same measure appears in PBS)

Met - Percentage acknowledged, triaged and allocated within five working days:

• Visa-related complaints: 97%
• Public Interest Disclosures: 100%
• Other complaints: 93%

Further details are provided under Analysis.

85% of visa-related complaints resolved within two weeks. (Same measure appears in PBS).

Met - 93% of visa-related complaints resolved within two weeks.

Public interest disclosures are managed in accordance with statutory requirements, including timeframes.

Met - All disclosures managed in accordance with statutory requirements, noting all disclosures were ultimately investigated under the IGIS Act not the PID Act.

5.1 Appropriate infrastructure.

IGIS premises meet all applicable security accreditation standards.

Met - IGIS previous and current premises met all applicable security accreditation standards. See Analysis for further information on office move.

IGIS classified ICT systems meet all applicable security accreditation standards.

Met - All IGIS classified ICT systems met all applicable security accreditation standards. See Analysis for further information on office move.

5.2 Effective and efficient support both internally and externally.

Arrangements including service level agreements in place to provide corporate and property services including payroll, finance and relevant ICT.

Met - Arrangements were in place.

Plan to implement electronic document management and complaint management systems to coincide with move to new ICT systems.

Met - A plan was in place, and the office is awaiting delivery of new systems.

5.3 IGIS has positive relationships with other integrity agencies.

Meet at least twice per year with other integrity agencies to ensure complaint transfer and other cooperative arrangements are working efficiently.

Met - ACLEI, IGADF, OCO each met at least twice per year.

IGIS hosted the FIORC conference in October 2018.

Bilateral meetings held with UK and NZ intelligence oversight agencies.

Further details are provided under Analysis.

Exchange of information with other integrity agencies leads to improvements in our processes.

Met – Liaison with other Australian integrity agencies provided greater insight into complaint trends and handling of issues that are within jurisdiction of two or more agencies. Liaison with other intelligence oversight bodies helped in considering the launch of a pilot Civil Society Reference Group.

6.1 High performing professional staff.

IGIS has a performance management framework that integrates performance expectations and professional development.

Met - IGIS performance management framework integrates these considerations.

All IGIS staff have performance plans in place and these are reviewed in accordance with the performance management framework.

Met – All IGIS staff had plans in place in accordance with the framework.

IGIS has sufficient staff with the skills necessary to support IGIS oversight activities including inspections, inquiries and complaint management, as well as IGIS engagement with the legislative process.

Met – IGIS has staff with the skills necessary to support IGIS oversight activities.

6.2 Recruitment and training.

IGIS runs at least 10 modules of internal training per year.

Met - 10 internal training modules were conducted.

IGIS is meeting the recruitment targets set in the IGIS strategic HR plan.

Partially met - IGIS conducted multiple recruiting rounds and as at 30 June 2019 the office had 32 out of a target of 42 staff. A number of additional candidates were undergoing relevant pre-employment organisational suitability and security checks.

6.3 Office culture and ethos.

IGIS staff comply with APS and security obligations.

Met - No breaches of APS obligations occurred. No major security incidents were detected.

IGIS staff utilise flexible working arrangements.

Met - All requests for flexible working arrangements were agreed.

IGIS conducts a staff survey at least once every two years, the survey has at least a 90% response rate, and feedback in the survey is addressed.

Met - A staff survey was undertaken in 2019 with a response rate of 90%.

Feedback from a staff survey in 2018 has been addressed.