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Date of publication: October 2020

Publisher: Commonwealth Ombudsman, Canberra Australia
© Commonwealth of Australia 2019
ISSN: 0814 –7124

All material presented in this publication is provided under a Creative Commons Attribution
3.0 Australia licence (creativecommons.org/licences). This material may be copied, distributed,
transmitted or adapted (including for commercial purposes) provided the Office of the Commonwealth Ombudsman is credited as the creator and is not represented as endorsing your use of the material.

To avoid doubt, this licence only applies to the material as set out in this document.

The details of the relevant licence conditions are available on the Creative Commons website, as
is the full legal code for the CC BY 3.0 AU licence (creativecommons.org/licences/by/3.0/au).

Under the Coat of Arms—the terms under which the Australian Coat of Arms may be used
are detailed on the It’s an Honour website (itsanhonour.gov.au).