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Management of Human Resources

Overview

Our people are our greatest asset and investment in their capability ensures the Office continues to deliver high quality work. The Office's 2018–19 Corporate Plan outlined capability investments that the agency would make to ensure it continues to deliver on its purpose.

People

The Office Learning and Development Strategy 2018–2020 sets a framework that delivers greater understanding of our learning and development investment priorities.

The strategy is linked to the Strategic Workforce Plan to ensure employees have the capabilities to meet the Office’s objectives, now and into the future. The strategy is flexible in addressing learning and development needs in a diverse and changing environment.

The strategy focuses on the following three priority areas:

  • Core corporate capabilities
  • Functional or role-based capabilities
  • Leadership development and succession planning

During 2019–20 we delivered the following learning and development initiatives:

  • Clear writing workshops
  • Leadership workshops targeting future leaders
  • Core corporate, functional and role-based offerings, including privacy matters, managing unreasonable complainant conduct, executive level procurement, disability confident managers and recruiters, and working with Indigenous language interpreters
  • In response to COVID-19 an increase of elearning offerings, including a suite of offerings targeting working well from home
  • Implemented LearnHub 2.0 (Learning Management System) to manage elearning as well as face-to-face learning and other educational resources
  • Trialled and delivered Mental Health First Aid workshops and other mental wellbeing programs (Vicarious Trauma, Managing Team Wellbeing) to promote mental health and wellbeing in the Office

Work Health and Safety

The Office is committed to maintaining a safe and healthy workplace for all employees, contractors and visitors. We acknowledge our employer responsibilities under the Work Health and Safety Act 2011, the Safety Rehabilitation and Compensation Act 1988 and relevant anti-discrimination legislation.

Health and safety initiatives undertaken in 2019–20 included:

  • the Office-wide Wellbeing Program which presented four themes across the year: mindfulness, physical activity, nutrition and staying connected
  • working Well from Home initiative and streamlined Home-Based-Work due to the COVID-19 pandemic
  • resources to support staff through COVID-19 including comprehensive Frequently Asked Questions, a secondment pack for APS employees that were redeployed
  • expansion and refinement of specialised wellbeing service for areas identified as ‘high risk’ due to the nature of the work, including one-on-one wellbeing check sessions with staff
  • employee Assistance Program (EAP) provider to deliver counselling and coaching services to employees
  • free flu vaccinations for employees. This year’s program was rolled out with additional hygiene, social distancing and COVID-safe precautionary measures
  • ongoing support under the Office’s Early Intervention Policy
  • workplace safety inspections
  • staff representative training and refresher training for Health and Safety Representatives, Harassment Contact Officers and First Aid Officers.

During the reporting period there were two notifiable incidents, one of which was an incident resulting in a minor injury. These were both caused by maintenance issues within a new tenancy which were quickly rectified without further incidents.

Employment arrangements

The Office’s Enterprise Agreement 2017–2020 came into effect on 31 August 2017.

As at 30 June 2020, a total of 224 employees were covered under the current agreement. The Agreement does not make provision for performance pay. Salary advancement within each of the non-SES classifications is linked to performance. Six employees had an Individual Flexibility Arrangement in place under the provisions contained in the agreement.

Conditions are provided for SES staff under s 24(1) of the Public Service Act 1999 (Public Service Act). Determinations under s 24(1) of the Public Service Act provide SES annual salary advancement based on performance and do not make provision for performance pay.

The Office does not have any staff employed under Australian Workplace Agreements or common law contracts.

The Office offers non-salary benefits to our employees under the agreement and other individual industrial instruments. These benefits incorporate various types of leave, such as annual, personal and long service leave, as well as flexible working arrangements, access to salary packaging, lifestyle reimbursement and eyewear reimbursement for screen-based work.

Diversity and inclusion

The Office values a diverse workforce and strives to foster an inclusive workplace. The Office’s Diversity and Inclusion Strategy ensures we value and respect the diversity of our employees, stakeholders and partners.

Actions taken in 2019–20 revolved around the themes of recruitment, cultural competence and retention and engagement of diverse groups. Recruitment initiatives included disability and Indigenous rounds and Indigenous graduate recruitment. Cultural competence and diversity training was mandated for all existing and new staff through the use of e-learning and face-to-face training. Retention and engagement was encouraged through the establishment of diversity employee networks and the celebration of important cultural events such as NAIDOC week.

Workforce profile

As at 30 June 2020 there were 232 staff (219.07 full time equivalent) employed across the Office. These figures include the Ombudsman and Deputy Ombudsman who are statutory office holders.

Women made up 67 per cent of the Office’s workforce. 22 per cent of employees worked part-time. Staff who identified as Indigenous made up 3.5 per cent of our workforce and 6 per cent of staff identified as living with a disability.

Workforce profile as at 30 June 2020

At 30 June 2019

At 30 June 2020

Category

Ongoing

Non-ongoing

Total

Ongoing

Non-ongoing

Total

APS Classification

APS2

0

1

1

0

0

0

APS3

5

2

7

3

1

4

APS4

19

2

21

27

0

27

APS5

46

11

57

43

7

50

APS6

47

2

49

50

1

51

Executive Level 1

64

6

70

65

3

68

Executive Level 2

25

0

25

24

0

24

SES Band 1

6

0

6

6

0

6

Statutory Officers

2

0

2

2

0

2

Total

214

24

238

220

12

232

Location

ACT

131

14

145

119

11

130

NSW

9

4

13

11

0

11

QLD

24

1

25

30

0

30

SA

23

1

24

30

0

30

VIC

24

1

25

25

0

25

WA

3

3

6

5

1

6

Total

214

24

238

220

12

232

Gender and Diversity

Female

148

18

166

148

6

154

Male

66

6

72

72

6

78

Indigenous

7

0

7

8

0

8

People with disability

11

1

12

14

0

14

Employment Status

Full-time

181

20

201

169

10

179

Part-time

33

4

37

51

2

53