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List of figures and tables

Tables

Table 1—DHS complaints

Table 2—Immigration detention facility inspections

Table 3—Law enforcement and integrity agencies subject to inspections and reviews by the Office

Table 4—Non-law enforcement agencies subject to review by the Office

Table 5—Inspections conducted during 2018–19

Table 6—Reviews conducted during 2018–19

Table 7—Public reports produced during 2018–19

Table 8—Complainant survey

Table 9—2018–19 complaints and disputes about registered private health insurers

Table 10—Number of complaints about insurers and providers

Table 11—Complaint issues

Table 12—Overseas Visitors Health Cover complaints

Table 13—PIO complaints received and finalised in 2018–19

Table 14—Issue outcomes for finalised complaints in 2018–19

Table 15—Issue outcomes for investigations finalised in 2018–19

Table 16—Average number of authorised officers

Table 18—Audit and Risk Committee Members

Table 19—Workforce Profile as at 30 June 2018 and 30 June 2019

Table 20—Number and expenditure on Consultants Current Report Period (2018–19)

Table 21—Information about Remuneration for Key Management Personnel

Table 22—Information about remuneration for senior executives

Table 23—All Ongoing Employees Current Report Period (2018–19)

Table 24—All Non-Ongoing Employees Current Report Period (2018–19)

Table 25—All Ongoing Employees Previous Report Period (2017–18)

Table 26—All Non-Ongoing Employees Previous Report Period (2017–18)

Table 27—Australian Public Service Act Ongoing Employees Current Report Period (2018–19)

Table 28—Australian Public Service Act Non-Ongoing Employees Current Report Period (2018–19)

Table 29—Australian Public Service Act Ongoing Employees Previous Report Period (2017–18)

Table 30—Australian Public Service Act Non-Ongoing Employees Previous Report Period (2017–18)

Table 31—Australian Public Service Act Employees by full time and Part time Status Current Report Period (2018–19)

Table 32—Australian Public Service Act Employees by Full-time and Part-time Status Previous Report Period (2017–18)

Table 33—Australian Public Service Act Employment Type by Location, Current Report Period (2018–19)

Table 34—Australian Public Service Act Employment Type by Location, Previous Report Period (2017–18)

Table 35—Australian Public Service Act Indigenous Employment, Current Report Period (2018–19)

Table 36—Australian Public Service Act Indigenous Employment, Previous Report Period (2017–18)

Table 37—Australian Public Service Act Employment arrangements Current Report Period (2018–19)

Table 38—Australian Public Service Act Employment salary ranges by classification level (Minimum/Maximum) Current Report Period (2018-19)

Table 39—Number of disclosures assessed as meeting the criteria under s26 of the PID Act and alleged disclosable conduct.

Table 40—Agencies that have reported not receiving PIDs

Table 41—PID investigations completed and action/s taken in response to recommendations

Figures

Figure 1—Executive and Senior Management structure at 30 June 2019

Figure 2—Trend in how contacts and complaints were received over the last five years

Figure 3—Complaints received by government agency

Figure 4—Investigation outcomes

Figure 5—Complaint assurance initiatives

Figure 6—Centrelink complaint issues

Figure 7—NDIA complaints received

Figure 8—NDIA complaint issues 2018–19

Figure 9—Reports of abuse received

Figure 10—Most reported locations

Figure 11—Complaints overview

Figure 12—Total Complaints and Enquiries by Year

Figure 13—PIO complaint issues in 2018–19 97

Figure 14—Issues raised in finalised investigations

Figure 15—Complaints by education sector in finalised investigated complaints

Figure 16—2018–19 Disclosures at a glance

Figure 17—Allegations of disclosable conduct–FY comparison

Figure 18—Use of s 48 – FY comparison

Figure 19—Findings of disclosable conduct – FY comparison

Figure 20—2018–19 Referrals to other investigative mechanisms

Figure 21—Investigation timeframes

Figure 22—Claims of reprisal

Figure 23—The three core themes delivered at PID forums

Figure 24—Committee structure