Appendix 1—All public contacts
Note: The portfolio figure generally includes complaints about the portfolio department plus all of the statutory authorities that sit within the portfolio.
|
Jurisdiction/ Portfolio/ Agency |
Received |
Finalised |
|
ACT |
442 |
445 |
|
Commonwealth |
18,161 |
18,303 |
|
Agriculture |
24 |
25 |
|
Attorney-General's |
448 |
444 |
|
Communications and the Arts |
245 |
240 |
|
Defence |
471 |
491 |
|
Department of Veterans' Affairs |
92 |
110 |
|
Education |
120 |
115 |
|
Employment, Skills, Small and Family Business |
381 |
379 |
|
Environment and Energy |
18 |
21 |
|
Finance |
70 |
69 |
|
Foreign Affairs and Trade |
108 |
107 |
|
Health |
260 |
260 |
|
Home Affairs |
2,030 |
2,045 |
|
Australian Border Force |
350 |
357 |
|
Australian Federal Police |
201 |
198 |
|
Human Services |
11,653 |
11,703 |
|
Centerlink |
10,300 |
10,339 |
|
Industry, Innovation and Science |
25 |
24 |
|
Infrastructure, Transport, Cities and Regional Development |
37 |
43 |
|
Parliamentary Departments |
1 |
1 |
|
Prime Minister and Cabinet |
70 |
80 |
|
Social Services |
1,805 |
1,856 |
|
National Disability Insurance Agency |
1,711 |
1,764 |
|
Treasury |
395 |
400 |
|
SUBTOTAL: Parliamentary complaints |
18,603 |
18,748 |
|
Overseas Student Ombudsman |
1,324 |
1,292 |
|
Private Health Insurance Ombudsman |
7,106 |
7,146 |
|
Postal Industry Ombudsman |
2,503 |
2,504 |
|
VET Student Loans Ombudsman |
7,852 |
4,632 |
|
SUBTOTAL: Industry complaints |
18,785 |
15,574 |
|
SUBTOTAL: All complaints |
37,388 |
34,322 |
|
Defence Force Retirement and Death Benefits Scheme |
3,417 |
3,417 |
|
Ombudsman |
1,551 |
1,552 |
|
Out of Jurisdiction |
6,705 |
6,762 |
|
SUBTOTAL: Enquiries |
11,673 |
11,731 |
|
Program Specific (PID, DFO, etc.) |
1,176 |
|
|
TOTAL Public Contacts |
50,237 |
42,636 |
Visit
https://www.transparency.gov.au/annual-reports/office-commonwealth-ombudsman/reporting-year/2018-2019-39