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Appendix 1—All public contacts

Note: The portfolio figure generally includes complaints about the portfolio department plus all of the statutory authorities that sit within the portfolio.

Table 1.1: All public contacts

Jurisdiction/ Portfolio/ Agency

Received

Finalised

ACT

442

445

Commonwealth

18,161

18,303

Agriculture

24

25

Attorney-General's

448

444

Communications and the Arts

245

240

Defence

471

491

Department of Veterans' Affairs

92

110

Education

120

115

Employment, Skills, Small and Family Business

381

379

Environment and Energy

18

21

Finance

70

69

Foreign Affairs and Trade

108

107

Health

260

260

Home Affairs

2,030

2,045

Australian Border Force

350

357

Australian Federal Police

201

198

Human Services

11,653

11,703

Centerlink

10,300

10,339

Industry, Innovation and Science

25

24

Infrastructure, Transport, Cities and Regional Development

37

43

Parliamentary Departments

1

1

Prime Minister and Cabinet

70

80

Social Services

1,805

1,856

National Disability Insurance Agency

1,711

1,764

Treasury

395

400

SUBTOTAL: Parliamentary complaints

18,603

18,748

Overseas Student Ombudsman

1,324

1,292

Private Health Insurance Ombudsman

7,106

7,146

Postal Industry Ombudsman

2,503

2,504

VET Student Loans Ombudsman

7,852

4,632

SUBTOTAL: Industry complaints

18,785

15,574

SUBTOTAL: All complaints

37,388

34,322

Defence Force Retirement and Death Benefits Scheme

3,417

3,417

Ombudsman

1,551

1,552

Out of Jurisdiction

6,705

6,762

SUBTOTAL: Enquiries

11,673

11,731

Program Specific (PID, DFO, etc.)

1,176

TOTAL Public Contacts

50,237

42,636