Our financial statements are presented in Part 4 of this report. The Australian National Audit Office issued an unqualified audit opinion for the financial statements on 13 October 2020.

A summary of our financial performance for departmental activities and activities administered on behalf of the Australian Government in our second year of operation is provided below.

Departmental activities

We recorded an operating loss of $1.5 million in 2019–20 due to service delivery payments made for significant improvements to our Customer Relationship Management (CRM) Siebel-based system.

Activities administered on behalf of the Australian Government

In 2019–20, we administered one program on behalf of the Australian Government with expenses of $5.1 million, including:

• $4.8 million provided as grants to assist providers in meeting the requirements set out under the NDIS Act and Rules
• $0.3 million used to run education and engagement activities for providers in Perth, the remaining transitioning jurisdiction, to assist them in understanding the new registration requirements.

Finance law compliance

No significant issues relating to non-compliance with the finance law were reported to the Minister under paragraph 19(1)(e) of the PGPA Act.