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Activity report 2019-20

The NDIS Commission commenced in New South Wales and South Australia on 1 July 2018, and in Victoria, Tasmania, Queensland, Northern Territory and the Australian Capital Territory on 1 July 2019. The NDIS Commission will commence in Western Australia from 1 December 2020.

All Participants
367,612 excluding WA
Participant numbers are from the NDIA Q4 report as at 30 June 2020

NDIS participant numbers Graphic shows a divided map of Australia, with the number of NDIS participants in each state and territory as at 30 June 2020 noted in their relevant place on the map. One number is excluded - Western Australia - as the NDIS Commission is yet to commence in that state (commencement date is 1 December 2020). Tasmania had 9,110 participants, Victoria 108,630 participants, New South Wales 127,139 participants, Queensland 75,925 participants, the ACT 7,753 participants, South Australia 35,544 participants, and the Northern Territory 3,511 participants. Altogether, again excluding WA, there were 367,612 NDIS participants as at 30 June 2020.

Five most popular registration groups (as at 30 June 2020) Bar graph shows a breakdown of the five most popular registration groups and the number of providers in each group as at 30 June 2020. The largest group was Therapeutic Supports with 8,478 providers, followed by Household Tasks with 5,192 providers, then Assistance with Travel/Transport Arrangements which had 3,822 providers, Innovative Community Participation with 3,036 providers and Participation in Community, Social and Civic Activities with 2,761 providers.

Registered service providers include all sizes of organisations and businesses, from sole traders to large corporates and not-for-profits.

NDIS registered service providers Graphic shows that in 2019-20, registered service providers were made up of 7,779 Individuals and 9,474 organisations.
7,601 registrations (as at 30 June 2020) covering the five specialised service groups in which providers are required to meet additional standards

Number of registrations in each of the five specialised service groups Bar graph shows a breakdown of the five specialised service groups where providers are required to meet additional standards, in ascending order according to the amount of registrations in that group.The largest amount of specialised service registrations as at 30 June 2020 was Early Intervention Supports for Early Childhood with 2,361 registrations, followed by Specialised Support Coordination with 1,643 registrations, then High Intensity Daily Personal Activities with 1,582 registrations, Specialised Behaviour Supports with 1,295 registrations and Specialised Disability Accommodation with 720 registrations.

Behaviour Support practitioners and plans Graphic states that the number of behaviour support practitioners rose 304% since 1 July 2018, and that 6,074 Behaviour Support Plans had been lodged since 1 July 2018.
Total complaints Graphic shows that the NDIS Commission received 4,469 complaints in 2019-20.
Percentages of complaints received from different stakeholders Pie chart shows a percentage breakdown of complaints received to the NDIS Commission, according to the individual or group who made the complaint. 30% of complaints were received from a Person with Disability, 31% from a Family Member or Friend of a Person with Disability, 18% from Support Workers or Service Providers, 17% from Others, Including Guardians and Advocates, and 4% from Government Bodies.
Percentages of complaints by broad complaint type Bar graph shows a percentage breakdown of complaints across four broad types, in descending order. The greatest amount of complaints were in relation to Provider Practice, with 48% of complaints, followed by Provider Policies and Procedures with 20% of complaints, then Worker Conduct or Capability with 19% of complaints, and finally Alleged Abuse and Neglect with 13% of complaints.
Reportable incidents Graphic shows data related to reportable incidents. It states that in 2019-20, NDIS providers notified the NDIS Commission of 311,040 reportable incidents. Of those, 350 were notifications of alleged sexual misconduct, 838 were notifications of Any Death, 1,671 were allegations of Unlawful Physical or Sexual Contact, 1,854 were notifications of Known Serious Injury (including accidents), 3,637 were allegations of Abuse and Neglect, and 302,690 were notifications of Unauthorised Use of Restrictive Practices.
1 For more on the reporting of unauthorised use of restrictive practices, please see the Annual Performance Statements 2019-20.

Statistics in relation to COVID-19 Graphic states that there were 166 complaints related to COVID-19, 837 contacts related to COVID-19, and 1,297 notifications of changes to support related to COVID-19.