The NCA finalised and began implementing the NCA Coronavirus (COVID-19) Pandemic Management Plan in March 2020. The Plan included direction for NCA managers and staff to meet Australian Government directions and expectations regarding the protection of our staff, contracted providers and the public while continuing to perform our functions and deliver our
services to the best of our ability.

The NCA implemented working-from-home arrangements and a range of other risk-based measures such as physical distancing, enhanced hygiene procedures and additional cleaning as part of the Plan.

The NCA carefully monitored the situation through a range of arrangements which included conducting pulse surveys of staff and facilitating new working methods such as on-line business and team meetings.