The NBA service charter provides an opportunity for further business improvement to enhance the way the NBA conducts its day-to-day business. In essence, the service charter outlines:
the ongoing commitment to the high standard of service that stakeholders have come to expect from the NBA
the expectations that the NBA has of its stakeholders so that they can help the NBA deliver the highest standards of service.
The service charter provides a streamlined feedback mechanism. The NBA is committed to providing a high level of service to all stakeholders and welcomes feedback on its level of service on an ongoing basis. Stakeholders can provide feedback directly to the NBA via the NBA website at www.blood.gov.au/feedback. Feedback is recorded, monitored and acted upon as appropriate, with a view to improving performance and, ultimately, the NBA’s level of service.