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Program 2: Education and awareness

IP Australia will facilitate understanding of the value of and access to the domestic and international intellectual property system among its stakeholders in line with Australia’s interests.

Objective

Improve public awareness of the IP system through tailored education products.

Source

Portfolio Budget Statements 2020-21, page 317

IP Australia Corporate Plan 2020-21, page 9

Result

Met

3.

Criterion

Improved awareness of the IP rights system.

Target

90%+ of people and partners accessing our public education, awareness and information products have an improved understanding of how IP rights can benefit their business.

Result

98% of people and partners accessing our public education, awareness and information products were satisfied.

Objective

Digital services suit the preferences of customers and exceed expectations.

Source

IP Australia Corporate Plan 2020-21, page 9

Result

Met

4.

Criterion

Customer satisfaction with the reliability and effectiveness of externally facing ICT systems.

Target

85%+ of customers are satisfied with the reliability and effectiveness of externally facing ICT systems.

Result

89% of customers are satisfied with the reliability and effectiveness of externally facing ICT systems.

Objective

Build the customer service capability and knowledge of our staff.

Source

IP Australia Corporate Plan 2020-21, page 9

Result

Met

5.

Criterion

Customer satisfaction with our staff.

Target

85%+ of customers are satisfied with our staff is maintained in the customer satisfaction survey.

Result

88% of customers were satisfied with our staff.