Program 2: Education and awareness
IP Australia will facilitate understanding of the value of and access to the domestic and international intellectual property system among its stakeholders in line with Australia’s interests.
Objective | |||
Improve public awareness of the IP system through tailored education products. | |||
Source | |||
Portfolio Budget Statements 2020-21, page 317 | |||
IP Australia Corporate Plan 2020-21, page 9 | |||
Result | Met | ||
3. | Criterion | Improved awareness of the IP rights system. | |
Target | 90%+ of people and partners accessing our public education, awareness and information products have an improved understanding of how IP rights can benefit their business. | ||
Result | 98% of people and partners accessing our public education, awareness and information products were satisfied. | ||
Objective | |||
Digital services suit the preferences of customers and exceed expectations. | |||
Source | |||
IP Australia Corporate Plan 2020-21, page 9 | |||
Result | Met | ||
4. | Criterion | Customer satisfaction with the reliability and effectiveness of externally facing ICT systems. | |
Target | 85%+ of customers are satisfied with the reliability and effectiveness of externally facing ICT systems. | ||
Result | 89% of customers are satisfied with the reliability and effectiveness of externally facing ICT systems. | ||
Objective | |||
Build the customer service capability and knowledge of our staff. | |||
Source | |||
IP Australia Corporate Plan 2020-21, page 9 | |||
Result | Met | ||
5. | Criterion | Customer satisfaction with our staff. | |
Target | 85%+ of customers are satisfied with our staff is maintained in the customer satisfaction survey. | ||
Result | 88% of customers were satisfied with our staff. | ||
Visit
https://www.transparency.gov.au/annual-reports/ip-australia/reporting-year/2020-21-16