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Program 1: IP rights administration and professional registration

This program delivers robust intellectual property (IP) rights that satisfy IP Australia’s customers in terms of timeliness and quality, and by maintaining the professional registration of persons wishing to qualify for registration as patent and/or trade mark attorneys.

Objective

Maintain high customer satisfaction with the quality and timeliness of IP rights.

Source

Portfolio Budget Statements 2020-21, page 316

IP Australia Corporate Plan 2020-21, page 9

Result

Not met

1.

Criterion

Customer Service Charter and legislative commitments are met.

Target

There are nine key targets under IP Australia’s Customer Service Charter, available on our website.

Result

IP Australia met 7 of the 9 key targets under the charter. Specific results for each of the measures are included in the tables below.

Table 4: Customer Service Charter commitments

Target

Result

Doing Business with us

1.1

90% or more of customers are satisfied with IP Australia’s administration of the Australian intellectual property registration system.

90%

Met

1.2

85% or more of customers agree that IP Australia helps them make informed business decisions.

87%

Met

Quality

1.3

80% or more of customers have confidence that the decisions IP Australia has taken in granting their IP right/s meet the applicable legal framework.

91%

Met

1.4

80% or more of customers agree that IP Australia’s decisions are consistent and demonstrate a professional approach.

89%

Met

1.5

80% or more of customers agree that IP Australia provides sufficient detail in reports to explain our decisions.

88%

Met

Timeliness

1.6

Patents

Met

85% of international search reports (for one invention) in 10 weeks.

96%

95% of international search reports (for all search requests) 12 weeks.

98%

85% of international-type search reports (for one invention where the original request is compliant) in 6 weeks.

93%

95% of international-type search reports (for all search requests from receiving a compliant request) in 8 weeks.

98%

1.7

Trade Marks

Not met

85% of first reports on new applications in 13 weeks.

71%

95% of first reports on new applications in 18 weeks.

96%

95% of Headstart Part 1 assessments in 5 days.

99%

97% of Headstart Part 1 assessments in 7 days.

100%

1.8

Designs

Not met

85% of formalities reports on new applications in 8 weeks

74%

95% of formalities reports on new applications in 9 weeks.

86%

85% of first reports in 13 weeks.

36%

95% of first reports in 16 weeks.

64%

1.9

Plant Breeder's Rights

Met

100% of initial examination in 8 weeks.

100%

95% of further examination in 4 weeks.

97%

Objective

Provide effective and efficient trans-Tasman attorney registration.

Source

Portfolio Budget Statements 2020-21, page 316

IP Australia Corporate Plan 2020-21, page 9

Result

Met

2.

Criterion

Applications for trans-Tasman attorney registration are processed within 15 working days from the date that the application complies with registration requirements.

Target

Achieved.

Result

100% of applications were processed within the required timeframe.