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List of tables

Table 1: Top 5 complaint issues in FY20

5

Table 2: Details of Accountable Authority during the reporting period

17

Table 3: Details on the Audit and Risk Committee’s members

55

Table 4: Information on consultancies contracts

58

Table 5: Australian Public Service Act Employment Arrangements Current Report Period (2019–20)

61

Table 6: Australian Public Service Act Employment salary ranges by classification level (Minimum/Maximum) Current Report Period (2019–20)

62

Table 7: All Ongoing Employees Current Report Period (2019–20)

64

Table 8: All Non-Ongoing Employees Current Report Period (2019–20)

64

Table 9: All Ongoing Employees Previous Report Period (2018–19)

65

Table 10: All Non-Ongoing Employees Previous Report Period (2018–19)

65

Table 11: Australian Public Service Act Ongoing Employees Current Report Period (2019–20)

66

Table 12: Australian Public Service Act Ongoing Employees Previous Report Period (2018–19)

66

Table 13: Australian Public Service Act Non-Ongoing Employees Current Report Period (2019–20)

67

Table 14: Australian Public Service Act Non-Ongoing Employees Previous Report Period (2018–19)

67

Table 15: Australian Public Service Act Employees by Full time and Part time Status Current Report Period (2019–20)

68

Table 16: Australian Public Service Act Employees by Full time and Part time Status Previous Report Period (2018–19)

68

Table 17: Australian Public Service Act Employment type by location Current Report Period (2019–20)

69

Table 18: Australian Public Service Act Employment type by location Previous Report Period (2018–19)

69

Table 19: Australian Public Service Act Indigenous Employment Current Report Period (2019–20)

70

Table 20: Australian Public Service Act Indigenous Employment Previous Report Period (2018‑19)

70

Table 21: Information about remuneration for key management personnel for Current Report Period (2019–20)

71

Table 22: Information about remuneration for senior executives for Current Report Period (2019–20)

72

Table 23: Advertising costs for 2019–20

106

Table 24: Corrected figures for Table 3 of the IGTO Annual Report 2018–19

107

Table 25: Corrected figures for Table 19 of the IGTO Annual Report 2018-19

107