AA

Accountable Authority

AAI

Accountable Authority Instructions

AAT

Administrative Appeals Tribunal

ABI

Agreed Business Improvement

ANAO

Australian National Audit Office

ANZOA

Australian and New Zealand Ombudsman Association

APS

Australian Public Service

APSC

Australian Public Service Commission

ARC

Audit and Risk Committee

ASBFEO

Australian Small Business and Family Enterprise Ombudsman

AS/NZS ISO 10002:2014

Australian/New Zealand Standard 10002:2014 Guidelines for complaints handling in organizations

AS/NZS ISO 31000: 2018

Australian New Zealand Risk Management Standard which adopts the 2018 International Risk Management Standard ISO 31000:2018 in full

ATO

Australian Taxation Office

BCP

Business Continuity Plan

CALD

Culturally and linguistically diverse

CPA

CPA Australia

CPR

Commonwealth Procurement Rules

DTA

Digital Transformation Agency

EL

Executive Level

FY16

Financial year ending on 30 June 2016

FY19

Financial year ending on 30 June 2019

FY20

Financial year ending on 30 June 2020

FY21

Financial year ending on 30 June 2021

FY22

Financial year ending on 30 June 2022

FY23

Financial year ending on 30 June 2023

FY24

Financial year ending on 30 June 2024

GIC

General Interest Charge

GST

Goods and Services Tax

ICT

Information and communications technology

IGT

Inspector-General of Taxation

IGTO

Inspector-General of Taxation and Taxation Ombudsman

IGT Act

Inspector-General of Taxation Act 2003

IPA

Institute of Public Accountants

ISO

International Organisation for Standardisation

KPA

Key performance area

KPI

Key performance indicator

MOU

Memorandum of Understanding

Ombudsman Act

The Ombudsman Act 1976

PBS

Portfolio Budget Statements

PDS

Performance Development System

PGPA Act

Public Governance, Performance and Accountability Act 2013

PID Act

Public Interest Disclosure Act 2013

Risk Framework

The IGTO’s Risk Management Policy and Framework

SELC

Senate Economics Legislation Committee

SES

Senior Executive Service

SME

Small and Medium Enterprise

SMSF

Self-Managed Superannuation Fund

SOCAP

Society of Consumer Affairs Professionals

Taxation law

(a) an Act of which the Commissioner has the general administration (including a part of an Act to the extent to which the Commissioner has the general administration of the Act); or

(b) legislative instruments made under such an Act (including such a part of an Act); or

(c) the Tax Agent Services Act 2009 or regulations made under that Act.

TFN

Tax File Number

TPB

Tax Practitioners Board

WHS

Work Health and Safety Act 2011