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Correction

In preparing and verifying our complaint statistics for our quarterly reporting of KPIs, we noted some corrections to the numbers reported in our FY19 Annual Report — Table 3: Number of complaints received and resolved on page 19. Table 24 contains the correct figures that should have been published in the FY19 Annual Report:

Table 24: Corrected figures for Table 3 of the IGTO Annual Report 2018–19

Agency

Complaints received

Complaints resolved or carried forward

Carried forward from
2017–18

Received in 2018–19

Total handled 2018–19

Total resolved in 2018–19

Total carried forward

ATO

288

2,470

2,758

2,576

182

TPB

8

88

96

92

4

Other

8

154

162

159

3

Total

304

2,712

3,016

2,827

189

We also noted corrections to the minimum salary for SES Band 1 and SES Band 2 reported in our FY19 Annual Report – Table 19: Australian Public Service Act employment salary ranges by classification level (minimum/Maximum) Current Report Period (2018-19). Table 25 contains the correct minimum salary figures that should have been published in the FY19 Annual Report:

Table 25: Correct figures for Table 19 of the IGTO Annual Report 2018-19

Classification Level

Minimum Salary

Maximum Salary

SES Band 3

Not Applicable

Not Applicable

SES Band 2

288,856

294,668

SES Band 1

234,051

238,732