Over the reporting period, 1 July 2019 to 30 June 2020, IPFA met five of its 2019-20 Key Performance Indicators (KPIs) in full. One KPI was met in part.
To enable a clear read between the Portfolio Budget Statement and the Corporate Plan, the Annual Performance Statements includes an analysis against each KPI set out in the Corporate Plan and referenced in the Portfolio Budget Statement.
IPFA operates in a contestable environment and is committed to demonstrating transparency of its operations, effective use of taxpayer resources and commitment to quality and high value work.
Our KPIs and targets are reflective of a client focused advisory services organisation where value is best demonstrated by the interaction and satisfaction of the Australian Government clients that IPFA was established to work for.
IPFA’s performance measurement approach measures what we did, how well it was done and what impact the work had for clients. Data to support performance reporting is collected through a variety of methods including CEO stakeholder meetings, stakeholder and client surveys and
The analysis of our overall performance should be read in conjunction with the rest of the Annual Report.