TABLE 02: BUSINESS DEVELOPMENT AND ASSISTANCE PROGRAM
Source | Key Performance Indicator | Target | Result | Achieved | |
Funding Agreement (M1) | Number and proportion of Indigenous people employed in delivery of the project (KPI is mandatory under the IAS) | 30% | 34.33% (23) | Y | |
The number of Indigenous people employed in the delivery of this project should reflect the overall proportion of Indigenous staff employed by the provider | |||||
Funding Agreement (D106.01) | Number of Individual businesses and organisations (customers) who receive IBA capability development or other support (Internal Support) | 450 | 250 | Y | |
Funding Agreement (D106.02) | Number of Individual businesses and organisations (customers) who receive IBA capability development or other support (External Support) | 244 | Y | ||
Funding Agreement (P106.07) | Regional /remote participation in service at least 30 per cent of supported businesses are classified as regional/remote | 30% | 62% | Y | |
Funding Agreement (D105.01) | Number of Individual financed businesses and organisations (customers in the reporting period) | 80 | 118 | Y | |
Regional /remote participation in service at least 30 per cent of supported businesses are classified as regional/remote | 30% | 63% | Y | ||
Funding Agreement (D105.2) | Total capital provided to financed businesses and organisations (customers) in the reporting period | $9.18m | $12.89m | Y | |
Funding Agreement (D106.04) | Number of third parties with whom a collaborative partnership has been formed | 6 | 10 | Y | |
Funding Agreement (A6) | Business Survival rates of IBA loan recipients: Meets or exceeds Australian survival rates for businesses of a comparable size (by employees) as measured by ABS 2 | 0-4 employees | 63% | 65% | Y |
5-19 employees | 77.6% | 94% | Y | ||
20-199 employees | 82.20% | 100% | Y | ||
200+ employees | 86.60% | N/A | Y | ||
Funding Agreement (D107.03) | Number of gender products developed. Increase participation of Aboriginal and Torres Strait Islander women in business | Quarterly reporting will include female registered users of SWSB facebook page | 1400 | 1854 | Y |
Quarterly reporting will include female registered users of SWSB platform | 150 | 494 | |||
Funding Agreement (P106.08) | Quality of support | 80 per cent of supported customers are satisfied with the level of support received | 80% | 91%2 | Y |
Funding Agreement (P106.06) | Participation in services | Customers are defined as early stage customers or pre-bank customers | 80% | 92% | Y |
1 Targets have been updated with 2018-19 survivability rates released by the ABS on 20 February 2020. Business customer employment data reflects employment levels at the time of loan approval. IBA’s collection of data assumes that all businesses have at least one employee. The “0-4 Employees” target has been created by consolidating the ABS’s “Non-employing” and “1-4 employees” categories to ensure consistency between IBA’s data and the target. The survivability calculation method has been revised to be more consistent with the ABS targets by removing businesses not registered for GST and reporting a result for businesses with “0-4 Employees”. IBA had no business customers with 200 or more employees over the survivability period.
2 The result for Customer Satisfaction is using the Overall Satisfaction result from the External Support module. We are continually improving data collection process for customer satisfaction.
Visit
https://www.transparency.gov.au/annual-reports/indigenous-business-australia/reporting-year/2019-20-22