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IPEA’s performance

IPEA’s performance criteria and targets are set out in the 2019–20 Portfolio Budget Statements as follows:

Performance Criteria

Performance Target

Travel and Advice:

  • Provide clear and timely advice to parliamentarians and MOP(S) staff on travel and related expenses.
  • Accurate and timely processing of claims for travel expenses and allowances.

  • 95% of client contacts acknowledged within 24 hours and responded to within agreed service level standards.
  • 95% of payments will be made within agreed service level standards.

Reporting:

  • Increasing transparency through the compilation of reports detailing the work resources of current and former parliamentarians and the travel resources of MOP(S) staff.

  • 100% of reports on parliamentary expenditure are compiled and published within agreed service level standards.

Audit and Assurance:

  • Auditing the work resources of parliamentarians and the travel resources of MOP(S) staff.

  • 100% of audits of individual parliamentarian’s expenses are being completed within agreed service level standards.