During the year, we provided 394,806 services to clients under the Voucher program. We work with our clients to find the right solution for their needs and communication goals. To help clients make a more informed decision on the right hearing device for them, we support clients to experience the benefit of using a device prior to making their choice.

We value feedback from our clients and use this to identify ways to improve our service. Client feedback obtained throughout 2018-19 shows a very high satisfaction level with our services.

Hearing Australia continues to ensure all clients are able to receive services at convenient, easy to access locations. At 30 June 2019 Hearing Australia had 167 permanent sites. In addition, clients can access services at visiting sites. At 30 June 2019, Hearing Australia had 451 visiting sites throughout Australia.