Hearing Australia is subject to the Freedom of Information Act 1982 (FOI Act). The FOI Act provides the public with a general right of access to documents held by Australian Government agencies, by requiring agencies, such as Hearing Australia, to publish the information and provide a right of access to the documents.

The general right is limited by exception to protect essential public interests, including the privacy of individuals and the business affairs of those who give information to the agency.

Hearing Australia is required to publish information to the public as part of the Information Publication Scheme (IPS). The IPS is designed to promote open and transparent communications of government information. Hearing Australia's plan showing what information it publishes in accordance the IPS is located at www.humanservices.gov.au/corporate/freedom-of-information/

Hearing Australia is required to publish on its website information about its structure, functions and statutory appointments. Hearing Australia must also publish its Annual Reports and other types of information including information that guides decisions or recommendations affecting members of the public as well as information about how the public can comment on policy proposals. This information is available at www.hearing.com.au/About-Hearing-Australia

Enquiries on freedom of information matters, including requests for access to documents, may be directed to:

The FOI Officer
Hearing Australia
Level 5, 16 University Avenue
Macquarie University NSW 2109

Telephone: (02) 9412 6800
TTY: (02) 9412 6802
eMail: FOI [at] hearing.com.au

In the reporting year to 30 June 2019, Hearing Australia was not the subject of any report given by the Office of the Australian Information Commissioner.