In 2018-19 we commenced a number of initiatives aimed at reducing the incidence of preventable hearing loss in communities across Australia. At the same time we continued to deliver services to all our clients, meeting their needs and helping them achieve the best possible outcomes.

Hearing Australia is the sole provider of services to eligible Australians under the Government's Community Service Obligations (CSO) program and the largest provider of services under the Government's Hearing Services Voucher program. Our clients include pension concession card holders, recipients of Centrelink sickness allowance, holders of a Department of Veterans’ Affairs Gold and White card (specifying hearing loss), NDIS participants, children and young adults under the age of 26 years, adults with complex hearing needs and Aboriginal and Torres Strait Islander adults aged over 50 years or who are participating in Community Development Programs.