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Governance arrangements and executive governance structures

An overview of our governance arrangements

Governance ArrangementsA chart showing the Minister for the National Disability Insurance Scheme and Minister for Government Services. Reporting to the Minister is the Secretary for Services Australia and the Board of Hearing Australia. Also shown are the Committees of the Board, Audit & Risk Management Committee, Innovation Strategy Committee, Research Committee and Remuneration Committee. Reporting to the Board is the Managing Director of Hearing Australia who is responsible for the day to day operations of Hearing Australia.

Executive governance structure

During 2018-19 Hearing Australia expanded the number of business units to six each managed by a member of the Senior Management Team (SMT).

As at 30 June 2019, the SMT comprised the Managing Director, the Chief Operating Officer, the Chief Financial Officer, the Chief Information Officer and the Director, NAL. Recruitment for the two remaining positions was underway. The SMT is responsible for the efficient and effective operation of Hearing Australia and for formulating strategies and policies for Board consideration.

Senior Management Team StructureAn organisation chart showing Kim Terrell Managing Director. Reporting to the Managing Director is Brent Edwards Director NAL, Gina Mavrias Chief Operating Officer, Nick Fitzgerald Chief Financial Officer, Vacant Chief Customer Officer, Mike Brett Chief Information Officer and Vacant Director of Legal, Risk, Compliance & Communication. The National Acoustic Laboratories reports to the NAL Director. Network, Clinical Support, Regional Sales Team and Human Resources report to the Chief Operating Officer. Strategy & Growth, Finance, Financial Planning & Analytics, Property & Procurement & Logistics report to the Chief Financial Officer. Customer Experience, Marketing, Digital Channels and Customer Relationship & Market Intelligence report to the Chief Customer Officer. ICT Services and Service Desk, Data Warehouse & Platforms, Application Support & Software Development, Business Analysts & IT Strategy and Modernisation report to the Chief Information Officer. Risk & Compliance, Legal and Communications reports to the Director of Legal, Risk, Compliance & Communication.

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https://www.transparency.gov.au/annual-reports/hearing-australia/reporting-year/2018-2019-28