Hearing Australia’s Board and Executives undertake an annual strategic planning session(s) and present a Corporate Plan to the Minister for Government Services and the Minister for Finance. This Corporate Plan must meet the requirements of the Australian Hearing Services Act 1991 (AHS Act) and the Public Governance, Performance and Accountability Act 2013 (PGPA Act). In accordance with the AHS Act, the Board must review and revise the Corporate Plan as soon as practicable before the beginning of each financial year and give the Corporate Plan to the Minister for Government Services and the Minister for Finance at least 60 days before the start of the first reporting period to which the plan relates.

Hearing Australia’s Managing Director and Executives attend quarterly meetings with Services Australia to review actual performance against the Corporate Plan. Quarterly meetings are also held with the Department of Health in relation to the delivery of the Community Service Obligations program. These quarterly meetings report on performance against key performance indicators and progress on specific projects.

Reporting and analysis

In addition to reports to our Board of Directors, we provided quarterly reporting against our Corporate Plan to the Minister for Government Services. The reports contained key performance and financial indicators, as well as performance against strategic objectives.