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Message from the Managing Director

Hearing Australia has a rich history of helping Australians and our commitment to our clients is stronger than ever.

Our mission is to provide world leading research and hearing services for the wellbeing of all Australians.

In 2018-19, we helped more than 274,000 clients across the nation. This included children, young adults, families, veterans, pensioners and over 11,000 Aboriginal and Torres Strait Islander clients.

We supported our clients through our call centre, our digital services, over 29,000 home visits and our network of 618 centres. Our 12 hearing buses covered close to 200,000 kilometres visiting 2,700 locations around Australia. In addition, our Outreach Program to 229 communities was vital for helping clients in regional and remote locations improve their hearing health.

We also worked closely with government agencies and industry partners to support initiatives to improve the hearing health of the nation. This included increasing our focus on the prevention of hearing loss and establishing a program to help prevent hearing loss in Aboriginal and Torres Strait Islander children aged zero to six years in regional and remote parts of Australia.

We have a strong commitment to being a high performing organisation. Our change of our brand and trading name to Hearing Australia symbolises our deep commitment to increase the impact of our work across Australia and to better reflect who we are, what we do and our commitment to deliver even better services.

During 2018-19 we also commenced initiatives to modernise our business systems, improve our services and strengthen our risk management and compliance programs.

Hearing Australia operates in a highly competitive sector. The 2018-19 financial year saw us achieve a solid financial result with a total revenue of $251.1 million and a profit before tax of $24.7 million. We must maintain a rigorous focus on our financial performance while delivering high quality services and meeting our corporate governance and compliance requirements.

Looking ahead, I see an exciting future for Hearing Australia. The changes we’re making build on our tremendous legacy and our commitment to our clients, to government and the communities we serve.

I’d like to thank the Board of Hearing Australia and our partners in government and the hearing sector across Australia.

I would also like to thank the dedicated and talented staff of Hearing Australia for their tireless work helping more and more Australians to celebrate the sounds they love.

Kim Terrell
Managing Director
Hearing Australia