Hearing Australia is committed to improving the quality of our digital and tele-audiology services.

During 2018-19 we improved the quality of our website, our online hearing assessment and online booking process. All of these changes were designed to make it easier for people to access the information they need and to access our services.

We also saw 98 clients through our new Aboriginal and Torres Strait Islander Services’ tele-outreach follow up program (TeleFUP). Of these, 60 appointments were for children living in remote locations who had been fitted with hearing aids for the first time. Families who attended a TeleFUP appointment experienced, on average, a significantly shorter interval between their first fitting and their first follow up than families who did not have a TeleFUP follow up.