Go to top of page

Entity-level performance

Results against the criteria to assess entity-level performance in 2018–19 are provided in Table 1.

Performance criterion1

Target1

Result

Program Performance

Geoscience Australia’s products and services are fit-for-purpose, meet stakeholder needs and are underpinned by quality science.

Products and services are fit-for-purpose and adhere to Geoscience Australia’s science principles.

In 2017, Geoscience Australia completed a comprehensive evaluation of its science program. This independent evaluation concluded that the quality of the organisation’s science is consistently very high, effective and largely fit-for-purpose.

The outcomes from the evaluation and the learnings from the stakeholder satisfaction surveys continued to be a factor in driving the business improvement initiatives across the organisation in 2018-19.

Products and Services—Stakeholder Satisfaction

  Overall level of stakeholder satisfaction with Geoscience Australia.

  The level of stakeholder satisfaction with the quality of Geoscience Australia’s products and services.

  The level of stakeholder satisfaction with the timeliness of Geoscience Australia in delivering its products and services.

The level of stakeholder satisfaction is 80 per cent or greater.

Geoscience Australia continues to be well regarded by its stakeholders with feedback confirming that products and services are fit-for-purpose and are underpinned by quality science.

From 2013 to 2017, the organisation conducted three broad-ranging stakeholder satisfaction surveys. These surveys were to gauge stakeholder satisfaction with Geoscience Australia, its products and services, and its data. It was also to test assumptions about what stakeholders want and expect from Geoscience Australia and how the organisation could improve the delivery of its products and services.

The results of these surveys showed that the overall level of satisfaction with Geoscience Australia was very high, averaging close to 90 per cent against a target of 80 per cent.

Geoscience Australia is now planning for its next comprehensive science evaluation and is

continuing to develop a stakeholder engagement model to facilitate a more strategic and systematic approach to stakeholder management.

1 Source: 2018–19 Portfolio Budget Statements.