Phone services
Our advisers answered over 424,200 calls in total in 2019–20, with the majority of calls coming from employees or their representatives (72%).
Our dedicated Small Business Helpline answered 78,556 of those calls. The most common enquiry types for the Small Business Helpline were:
- entitlements
- wages
- termination.
Phone Service | 2019–20 | 2018—19 | 2017-18 |
Non-Small Business Helpline | 345,699 | 301,725 | 277,583 |
Small Business Helpline | 78,556 | 81,481 | 98,641 |
Total (Fair Work Infoline) | 424,255 | 383,206 | 376,224 |
We were awarded Best People and Culture Award at the 2019 Government Contact Centre Week in Sydney. |
Visit
https://www.transparency.gov.au/annual-reports/fair-work-ombudsman-and-registered-organisations-commission-entity/reporting-year/2019-20-7