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Our advisers answered over 424,200 calls in total in 2019–20, with the majority of calls coming from employees or their representatives (72%).
Our dedicated Small Business Helpline answered 78,556 of those calls. The most common enquiry types for the Small Business Helpline were:
Calls answered, 2017-20
Non-Small Business Helpline
Small Business Helpline
Total (Fair Work Infoline)
We were awarded Best People and Culture Award at the 2019 Government Contact Centre Week in Sydney.