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Analysis of performance against purpose

In analysing the factors that contributed to our performance, it is clear that COVID-19 had a major impact. The pandemic drove agencies across the APS, and other jurisdictions, to think, work and manage their operations differently, and to collaborate more effectively with user needs firmly in mind. This pushed government digital transformation forward at a faster pace.

While we needed to put some of our planned work on hold while responding to the major increase in demand for digital information and services, we were still able to achieve the targets we set ourselves for the year and contribute to more effective and efficient government service delivery. Therefore, our assessment is that we met our performance measures in 2019–20, towards achieving our purpose of leading digital transformation in government to make services simple, smart and user-focused.