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Priority 2: Design, deliver and support common government-wide platforms and services that enable digital transformation.

Priority 2: Success measure/performance criteria

Develop whole-of-government digital platforms and services to reduce costs, reduce duplication and provide better infrastructure for Commonwealth entities.

Source: Identical Corporate Plan 2019–23 success measure and Portfolio Budget Statement 2019–20 performance criteria.

Target for 2019–20

Lead and partner on the development and enhancement of digital platforms and enabling services at Commonwealth, state and territory level.

Result: Achieved

Protected Utility
  • In March 2020, we published the first iteration of the Protected Utility Blueprint to help government agencies standardise how teams communicate and collaborate across government. This blueprint supports agencies to transition to a cloud-based capability so teams can easily work together regardless of where staff are located.
  • In developing the Protected Utility Blueprint, we collaborated with Microsoft and tested with independent security assessors. The blueprint includes configuration guides and security documentation to support government in assessing implementation against the requirements of the Information Security Manual.
COVIDSafe app
  • We worked with Commonwealth and state governments to support state and territory health officials with contact tracing.
  • In April 2020, we released the COVIDSafe app to augment manual contact tracing processes through digital means.
  • COVIDSafe is one of the pillars that supports the Government’s nationwide response to the coronavirus pandemic. We developed and released the app within a very tight timeframe, including providing relevant and timely advice to government. The rapid uptake saw 6.5 million registrations by 30 June 2020.
Coronavirus Australia app
  • We worked with the Department of Health to provide a trusted communications platform, the Coronavirus Australia app, to assist the community to respond to COVID‑19. This app provides current information about the evolving pandemic including case numbers, restrictions, and a symptom tracker.
  • We are also exploring how the Coronavirus Australia app technology could be redeployed in future to provide value to Australians beyond the COVID‑19 pandemic.
API.gov.au
  • In 2018, when we ran a Discovery for a data exchange program, it became clear this would not deliver the benefits or scale to meet user needs. Based on this Discovery, we shifted our approach to determine how Application Program Interfaces (APIs) could be best used to deliver better government interactions and data sharing.
  • In 2019–20 we began work on a joint initiative with the Australian Taxation Office, and released an Alpha website, API.gov.au, that is now in Beta, to help promote innovation and digital transformation in government.
  • API.gov.au is a single, central location that gives developers, researchers and other parties access to a knowledge base and range of APIs that can be used to access various functions from across government.
  • We are working with all levels of government to collect and document government APIs and other machine-to-machine services in one place, so users can easily discover what APIs are available, how to use them, and what data they need.
  • The platform includes the National Application Programming Interface Design Standards (NAPIDS), which were developed with the Victorian Government for endorsement by the Australian Data and Digital Council. The standard is built on an open source co-development model. It allows contributions from external API development communities, vendors, intermediaries and industry experts.
Platforms Strategy
  • We have made good progress on our Platform Strategy (2018–21), with Commonwealth, state and territory agencies using Notify.gov.au and more broadly contributing to the development of the NAPIDS, which are accessible via API.gov.au.
Notifiy.gov.au
  • Notify.gov.au is a new, whole-of-government platform that provides an easy, low-cost way to send notifications and reminders. Notify’s first trial account went live in mid-2019 and, at 30 June 2020, it had 370 registered services across 120agencies and more signing up daily.
Whole-of-government Architecture Taskforce
  • In November 2019, we initiated the Whole-of-government Architecture Taskforce, which represents the major Australian Government departments. The taskforce has made significant progress in establishing an initial architecture framework to drive the re-use and development of common platforms and services.
  • In June 2020 we released the whole-of-government Architecture Beta Concepts Model, developed to define and simplify the architecture of Australian Government platforms, products and services.
myGov
  • myGov provides a simple and secure way to access high-volume government services with one login. The most frequently used services include those provided by the Australian Taxation Office, Centrelink and Medicare. This year we also added Health Bonded programs as the 13th member service available through myGov. The Bonded Medical Program provides students a Commonwealth-supported place in a medical course at an Australian university in return for a commitment to work in regional, rural or remote areas for a specified period.
  • The number of active myGov accounts increased from 15.6 million at the end of 2018–19 to 18.7 million at the end of 2019–20. The greatest percentage increases in logins compared with last year were in March (14.1 million to 30.0 million) and April (16.1 million to 40.7 million) 2020. The number of daily logins increased from around 500,000 last year to more than 741,000 in 2019–20. During the year, myGov maintained 99.69% availability, ahead of its 99.5% target.
  • At the end of 2019, we created a taskforce to deliver a modern, experience-led and data-driven approach for people to discover and access personalised services through myGov.
  • In partnership with Services Australia, we quickly built a prototype platform for usability testing.
  • On 14 June 2020, we delivered The Future of myGov, a new myGov Beta site.
  • This Beta site starts the transformation of government service delivery from its current structure around government agencies to be tailored to the circumstances, needs and events in people’s lives.
  • There were 26,863 visits to myGov Beta between 14 and 30 June 2020.
NationalMap
  • The NationalMap platform provides easy access to map-based spatial data from 10,000 datasets. During 2019–20, we explored opportunities to use the NationalMap platform to assist in visualising bushfire-related datasets, demonstrating how publicly accessible planning, infrastructure and emergency management geospatial datasets from multiple agencies and jurisdictions could be easily combined.
Gov.au Observatory
  • The Observatory empowers data practitioners to improve government services by identifying potential and actual problems people experience when using government services online.
  • In 2019–20 we developed an Alpha Observatory website, observatory.service.gov.au, which aggregates whole-of-government web analytics statistics (analytics.service.gov.au). We are working with subscribers and other Commonwealth stakeholders to expand this service.
  • In addition, we published a Web analytics for agile guide on the site to aid product managers to use web analytics in the creation and maintenance of Commonwealth digital services.
  • The Observatory also provides reduced cost web analytics and free training in these products for agencies.

Target for 2019–20

Continue the roll-out of digital identity to provide easier and faster online access to government services at a time and place that is convenient for customers.

Result: Achieved

Trusted Digital Identity Framework (TDIF)
  • In April 2020 we published the fourth release of the TDIF, which provides a comprehensive set of requirements, establishing a nationally consistent approach to accrediting, governing, and operating digital identities in Australia. The TDIF makes sure people have a simple, safe, and secure way to connect with government digitally.
  • We met regularly with stakeholders while drafting the fourth release and received more than 2,450 comments over 3 rounds of consultation. Stakeholder feedback made a significant contribution to improvements to the TDIF.
  • At the Australian Data and Digital Council meeting on 26 June 2020, Ministers agreed to work towards a consistent approach for digital identity across Australia, including taking appropriate steps towards alignment on the TDIF.
myGovID
  • myGovID is the Commonwealth Identity Provider, delivered by the Australian Taxation Office. This year there was increased uptake of myGovID, which is now available through both the Apple App store and Google Play Store.
  • At 30 June 2020, the myGovID smartphone app had been downloaded 1,881,297 times and 1,440,617 myGovID digital identities had been created. These digital identities can be used to access a range of government services and link an individual to an Australian Business Number (ABN).
  • This year we piloted digital identity as a way to authenticate users of myGov. From April to May 2020, we ran a Private Beta for myGov users to log in with a myGovID, which was open to 149 participants. This will simplify access to myGov for users with a digital identity, allowing them to log in to the platform using their reusable digital identity.
  • Through myGovID, users of digital identity can now access 70 government services.
  • We established myGovID and Relationship Authorisation Manager (RAM) as a replacement business credential for AUSkey, which previously allowed people to access 27 AUSkey agencies and their services with a single key instead of multiple usernames and passwords. Examples of these services are the Australian Taxation Office Business Portal, the Department of Social Services Grant Recipient Portal, Revenue SA Online and Tasmanian Revenue Online.
  • We connected the foundational elements of the system to support 2 pilot services: for the Unique Student Identifier (USI); and PRODA (Services Australia Provider Digital Access).
  • We also piloted the first commercial identity service provider, Australia Post’s Digital iD, demonstrating the potential for broader whole-of-economy use within the Digital Identity system.
Cyber incident and fraud detection
  • The completion of a Cyber and Fraud Proof of Concept during the year will assist in understanding how fraud detection and analysis could be performed across the Digital Identity system.
  • We established the initial fraud and cyber incident notification and response process for the Digital Identity system, which enables investigation and analysis to help ensure the integrity of the system.
Data sharing and communications and engagement
  • We developed an initial set of data sharing principles that provide guidance and information to support information sharing across the Digital Identity system.
  • In addition, we finalised a Communications and Engagement Strategy to describe digital identity to the broader community.