Go to top of page

Performance summary for 2019–20

Priority 1: Deliver whole-of-government strategies, policies and advice to support the Government’s digital and ICT agenda.

Success measure


Deliver digital and ICT strategies, policy and advice, including advice to Government and Commonwealth entities on digital and ICT investment, that supports digital transformation across government to deliver a better user experience

Throughout the year, we led whole-of-government digital and ICT strategies, policies, advice and support, including advice on digital and ICT investment, to improve service delivery. This included our work on the COVID-19 response, projects to strengthen cyber incidents and fraud detection, the whole-of-government Hosting Strategy, progress understanding interactions with government for key life events, and our support for the Australian Data and Digital Council.

We advised on new and in-flight digital and ICT-enabled proposals and released the Year 1 Digital Transformation Strategy update to present our progress.

Priority 2: Design, deliver and support common, government-wide platforms and services that enable digital transformation.

Success measure


Develop whole-of-government digital platforms and services to reduce costs, reduce duplication and provide better infrastructure for Commonwealth entities.

We led, developed and improved platforms and services including publishing the Protected Utility Blueprint to support agencies transition to a standardised, secure cloud-based desktop. Other work in this area included the development of API.gov.au, live trials of Notify.gov.au, progress on whole-of-government architecture, launch of the new myGov Beta site, and progress on digital identity.

Priority 3: Deliver a program of digital and ICT capability improvement, including sourcing, to enhance capability and skills across the APS.

Success measure


Improve the digital capability of the APS to accelerate the Government’s transformation agenda.

Improve the sourcing experience for the sellers and buyers of government digital products and services.

We continued to increase APS capability through Digital Service Standard training, communities of practice and networking opportunities, programs for emerging talent, leadership, and women in IT executive mentoring, and working directly with agencies. We developed the Digital Professional Stream Strategy and mapped around 150 digital careers to develop a prototype digital career pathways tool.

We improved the sourcing experience including through establishing whole-of-government agreements, and maintaining and updating digital and ICT panels, marketplaces and networks

Priority 4: Drive collaboration and partnerships to enable and accelerate the digital transformation of government services.

Success measure


Increase collaboration and partnerships nationally and internationally that promote the digital transformation to improve government services.

We led collaboration to promote digital transformation including bringing people together to better understand how to improve government services related to key life events, developing products to respond to COVID-19 and improving myGov.

Through our work with the Australian Data and Digital Council, we formed agreement to a consistent approach for digital identity across Australia, to ensure alignment and interoperability across jurisdictions on digital identity verification, as well as provide a better, more seamless experience for users.

We also worked with states and territories on key life event journeys, such as Looking for work and Having a baby.

We signed a Memorandum of Understanding (MoU) with Singapore to cooperate in the field of digital identity and an MoU with Vietnam to collaborate on e-government and digital transformation. We also agreed to develop a Digital Identity Mutual Recognition Roadmap with New Zealand.

More broadly, we increased collaboration through the Digital Summit and other forums and keynote addresses, and through working with industry.