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Appendix B: Glossary

Term

Meaning

Accessibility

Making digital services easy to use for people with disability. Criterion 9 of the Digital Service Standard specifies that services must be accessible to all users regardless of their ability and environment.

Agile

Approach to our digital service design and delivery.

Alpha

Second stage of our digital service design and delivery process.

APS

Australian Public Service

APSC

Australian Public Service Commission

APS

Act Public Service Act 1999

Beta

Third stage of our digital service design and delivery process.

Blockchain

A growing list of records, called blocks, linked using cryptography.

CEO

Chief Executive Officer

Cloud

Internet storage and access to data and programs.

Communities of practice

Groups in which people from similar fields across government can exchange ideas, collaborate on best practice, showcase ongoing exchange ideas, collaborate on best practice, showcase ongoing work and solve common problems together.

Discovery

First stage of our digital service design and delivery process.

Digital identity

Created after a person’s identity is verified online, without the need to visit a government office. A digital identity can be used need to visit a government office. A digital identity can be used over and over again to securely and consistently access a range of government services.

Exemplar

A bench-mark or model service, worthy of imitation.

Guild

Groups of individuals with common interests.

ICT

Information and communications technology.

Life event journey

A set of activities a person or business does to achieve something, triggered by an event. It is described from their point of view and includes all activities, not just interactions with government services. Life event journeys usually have a clear beginning triggered by some event, and a clear outcome.

Live

Fourth and final stage of the Digital Service Standard.

Open source

Software whose original source code is made freely available and may be redistributed and modified by anyone. Criterion 8 in the Digital Service Standard requires teams to make all new source code open by default.

PGPA Act

Public Governance, Performance and Accountability Act 2013

SES

Senior Executive Service

SMEs

Small and medium enterprises

User needs

Discovered by researching why users need a product or service and how they need to access it.

WCAG

Accessibility policy for Australian government digital services is aligned with an international standard, the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0).