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Stages in our service design and delivery process

In our performance results we sometimes reference stages in our service design and delivery process.

There are four stages in this process, which focuses on users’ experience to design and deliver better solutions:

  • Discovery. Map the broader service landscape, research the needs of users, and understand policy intent and technology constraints.
  • Alpha. Test hypotheses by building prototypes in code to explore different ways to meet user needs.
  • Beta. Define a minimum viable product from the successful alpha prototype and build this as an accessible and secure service. Trial this alongside the existing service and collect user feedback. ‘Private beta’ is a trial with select group of users. ‘Public beta’ is a trial with the public.
  • Live. Make the platform available to users, and continue to improve the service based on user feedback.