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About this report

Enquiries about the annual report

Enquiries and comments about this report should be directed to:

Assistant Secretary

Parliamentary and Governance

GPO Box 9998, Brisbane, Qld 4001

Email: CMBART [at] dva.gov.au

This annual report is available online at: https://www.dva.gov.au/about-dva/accountability-and-reporting/annual-reports


ISBN 978-0-6486611-1-5


Unless otherwise noted, copyright (and other intellectual property rights, if any) in this publication is owned by the Commonwealth of Australia.

With the exception of the Coat of Arms and all photographs and graphics, this publication is licensed under a Creative Commons Attribution 3.0 Australia Licence. The Creative Commons Attribution 3.0 Australia Licence is a standard form licence agreement that allows you to copy, distribute, transmit and adapt this publication provided that you attribute the work. The full licence terms are available from www.creativecommons.org/licenses/by/3.0/au/legalcode. Requests and enquiries concerning reproduction and rights should be addressed to Publications Section, Department of Veterans’ Affairs, GPO Box 9998, Brisbane Qld 4001, or emailed to publications [at] dva.gov.au.

Published by the Department of Veterans’ Affairs, Canberra, 2019

Editing: apricotzebra.com.au

Design and typesetting: giraffe.com.au

Front cover photo:

Contact details

Telephone​: 1800 555 254

The telephone enquiries service is available between 8 am and 5 pm, Monday to Friday. A call back can be requested through the DVA website or through MyService.

Email: GeneralEnquiries [at] dva.gov.au.

This email facility is not secure. Please do not use it to send personal information to DVA.

Mail: Department of Veterans’ Affairs, GPO Box 9998, Brisbane Qld 4001

Social media:

Information on other ways to contact DVA, including media and provider enquiries is available at www.dva.gov.au/contact

Open Arms—Veterans & Families Counselling

Open Arms—Veterans & Families Counselling (Open Arms) is a national mental health service that provides free and confidential counselling, group programs and suicide prevention training for current and ex-serving ADF personnel and their families.

Open Arms is available 24/7—1800 011 046.