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About this report

This report describes the operations and performance of the Department of Social Services during
2019–20. It was prepared to meet legislated reporting requirements.

© Commonwealth of Australia 2020

ISSN: 2203 9880 (print)

ISSN: 2203 9899 (online)

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Copyright notice — 2020

This document, Department of Social Services Annual Report, is licensed under the Creative Commons Attribution 4.0 International Licence

Licence URL: https://creativecommons.org/licenses/by/4.0/legalcode

Please attribute: © Commonwealth of Australia (Department of Social Services) 2020


  1. If you create a derivative of this document, the Department of Social Services requests the following notice be placed on your derivative: Based on Commonwealth of Australia (Department of Social Services) data.
  2. Inquiries regarding this licence or any other use of this document are welcome. Please contact: Branch Manager, Communication Services Branch, Department of Social Services. Phone: 1300 653 227. Email: communications [at] dss.gov.au

Notice identifying other material or rights in this publication:

  1. Australian Commonwealth Coat of Arms — not Licensed under Creative Commons, see https://www.pmc.gov.au/government/commonwealth-coat-arms
  2. Certain images and photographs (as marked) — not licensed under Creative Commons

If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to contact any of the Department of Social Services listed phone numbers.

TTY users — phone 133 677 and ask for the phone number you wish to contact

Speak and Listen users — phone 1300 555 727 and ask for the phone number you wish to contact

Internet relay users — visit the National Relay Service at http://relayservice.gov.au

Aboriginal and Torres Strait Islander people are advised that this publication may contain images or names of deceased people.

Contact us:

For enquiries regarding this report, please contact:
Branch Manager, Government and Executive Services, Department of Social Services
Mail: GPO Box 9820, Canberra ACT 2601
Email: annual.report [at] dss.gov.au

Phone: 1300 653 227 or international +61 2 6146 0001

This annual report is available online. For further information, go to dss.gov.au/annual report or transparency.gov.au

Cover image: Matthew Latter, Emily Latter, Ascension Fernandez-Latter, Olivia Latter