The Department maintained its commitment to improving our services, welcoming feedback from the community on how we can improve. Under our complaints handling policy, PM&C investigated complaints about the advice we provided, the services we delivered, the conduct of our staff and PM&C procurement activities under the Government Procurement (Judicial Review) Act 2018.

In 2019–20, we revised our complaints handling policy and procedures to ensure they complied with best-practice complaints handling procedures recommended by the Commonwealth Ombudsman.

Between 1 July 2019 and 30 June 2020, PM&C investigated 20 complaints in line with our complaints handling policy.

No complaints were received under the Government Procurement (Judicial Review) Act 2018.