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As at 30 June 2018 the department leased 423 commercial properties, covering 772 779 square metres.

The department also owned 36 residential properties and leased another four in remote locations. These properties provide accommodation for staff where it would otherwise be difficult to find suitable housing.

The department continually reviews its property portfolio to ensure that it meets business objectives and is as cost efficient as possible.

In 2017–18, the department’s expenditure on property operating expenses was $397.7 million, and the department spent a further $85.5 million on capital improvements. This included a program of works to maintain the customer engagement areas in service centres and other sites to acceptable standards.


The department’s assets management policies and procedures cover whole‑of‑life asset management. Guidance and procedures are published for staff, and the department regularly confirms the existence, validity and valuation of its assets. Specifically, the department undertakes:

  • a risk‑based rolling stocktake
  • a valuation of leasehold improvements, ICT assets, general plant and equipment, and data centre equipment
  • a quality assurance process across the major components of the assets base to ensure the integrity of the assets records
  • an assets impairment review in accordance with Australian Accounting Standard AASB 136—Impairment of assets.

The department’s assets base comprises mainly software, leasehold improvements and data centre equipment.


Effective governance of the department’s protective security program ensures that staff, information and assets are protected.

The department’s compliance with the mandatory requirements of the Australian Government Protective Security Policy Framework is managed through activities such as effective security risk management, monitoring and review of security plans and policies, and training and education.

The department’s protective security policy aligns with the Australian Government framework and emphasises the need for security as part of the department’s culture.

In 2017–18 the department continued to strengthen security governance arrangements through the Work Health and Safety Sub Group. This group ensures alignment of the department’s security program with broader corporate controls in areas such as people management, fraud, property, privacy, and information management.


The department’s size, scale and ICT capability positions it well as a provider of shared services within the APS.

In 2017–18 the department continued to provide a range of ICT and corporate shared services to the NDIA. The ICT services included end‑user computing, telephony, online channels and business systems. The corporate suite included payroll management, credit card management, accounts payable, accounts receivable, travel, fleet management, records management and security services.

The department continued to support the DVA with end‑user computing, including assistive technology support, telephony and ICT infrastructure services, and, from June 2018, HR and payroll services.

In 2017–18 the department managed internet gateway services for eight agencies and managed and administered the Indigenous Apprenticeships Programme for agencies including the Department of Social Security (DSS), Department of Health, Department of Defence, Department of the Environment and Energy, Department of Home Affairs, DVA and Department of the Prime Minister and Cabinet.

In support of the Department of Finance’s Shared Services Program, the department worked with DVA, DSS and the Department of Health to explore opportunities for more corporate shared services. In consultation with key stakeholders, development of the department’s corporate shared services framework and operating model progressed.